Thriving Document Management Company Appoints New Customer Service Manager

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Prime Document Ltd appoint Mark Dixon as Customer Service Manager after increasing operational capacity by 75% and turnover by 33%.

Document Management Company

Document Management Company Continues To Expand

Our continued growth and service expansion is fantastic and well deserved. Due to our rapid growth we have decided to deploy a growth retention strategy.

Hailed as one of the UK's leading document management companies, Prime Document Ltd continues to go from strength-to-strength. Even through the UK's recent double-dip recession, Prime Document have continued to grow, increasing turnover by an impressive 33%.

With accelerated numbers of new clients and increased service demands from existing customers, Prime Document have recently secured 6,000 sq ft of additional commercial space increasing operational capacity by 75%.

“Our continued growth and service expansion is fantastic and well deserved. Due to our rapid growth we have decided to deploy a growth retention strategy and the appointment of a new dedicated Customer Service Manager is a fitting way to deliver this.” Simon Thompson – Managing Director – Prime Document Ltd

Overseeing this increase in client base is Prime Document's newly appointed Customer Service Manager, Mark Dixon.

“I'm delighted to have been selected by Prime Document. They're a forward thinking business with a great reputation and I'm thrilled to become an important part of that success.”
Mark Dixon – Customer Service Manager – Prime Document Ltd

With over 10 years commercial experience in the industry, Mark brings with him a wealth of skills and knowledge that new and existing clients are sure to benefit from.

“It's clear why brands like Adidas, Johnson & Johnson and L'Oreal chose to use Prime Document. Our service benefits make commercial sense and our customer satisfaction levels are second to none. I'm here to ensure this success continues as the business grows.” Mark Dixon – Customer Service Manager – Prime Document Ltd

Take a closer look at Prime Document and it becomes easy to see why their business continues to succeed; offering clients a broad and flexible range of financial document solutions that deliver streamlined cash-flow figures.

As well as providing customers with 25% average savings on document production and delivery costs, Prime Document are noted for their attention to customer satisfaction and service levels. In fact, Prime Document achieve audited customer satisfaction levels that exceed 90% year-on-year.

“My role will be to ensure that our client retention levels are maximised, but with such a solid product range and great track record in customer satisfaction, I shouldn't find that task too difficult.” Mark Dixon – Customer Service Manager – Prime Document Ltd

Commenting on Mark's appointment, Technical Director, Lee Rowlands said:

“It was important that that we appointed someone with the right approach and demeanour. Mark is enthusiastic and switched on. He'll be the account manager for a large percentage of new accounts and will be rolling out pro-active exercises with many existing clients too.”
Lee Rowlands – Technical Director – Prime Document Ltd

Commenting on Mark's appointment, Financial Director, Deborah Thompson said:

“We know he's committed to strengthening relationships though personal client liaison. He's certainly got the experience and skills to be a big success with our clients.” Financial Director - Deborah Thompson – Prime Document Ltd

More about Prime Document Ltd
Established in 1999 to provide specialist services for companies who wanted secure, reliable data production and data distribution of their business critical documents. Prime Document, increased turnover by 33% during 2011 and is now poised to expand operational capacity by 75% in 2012.

Working with leading brands and blue chip organisations, Prime Document have a rich heritage and impressive portfolio of customers including; LeasePlan, L'Oreal, Johnson & Johnson, City Link and Adidas.

Prime Document Limited
Unit 3, Park Seventeen
Moss Lane, Whitefield
M45 8FJ

Tel: 0161 766 5544

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Bernard McCabe
Prime Document Ltd
+44 (0) 161 766 5544
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