(PRWEB) March 05, 2013
Docusearch, a Forbes favorite and leader in the online market for private investigations, continues to provide customers with an overwhelmingly positive experience, often by encouraging employees to go above and beyond the average customer-company interaction. An example of this behavior is the company's upcoming internal competition, which involves the staff of its reverse phone number search and find cellular phone number services. The competition encourages employees to provide customers with such an astonishing service experience that the customer will feel obligated to leave a positive review about the company. The employee who receives the most positive reviews by the end of an allotted time wins the competition, earning themselves a prestigious title, bragging rights, and an undisclosed prize. Quite simply, both the employees and the customer win from this kind of competition.
To learn more about why the company creates these competitions, we spoke to a Docusearch service manager:
“When you work in the private investigation industry, you learn that honesty and truth matter, and we enjoy being honest with our employees. Look, we know that slogging into work everyday isn't always the most enjoyable thing, so we try to make it enjoyable. We give them a reason to work hard, rather than just telling them that a paycheck is enough. We believe that if you give employees a reason to work hard, then they'll give you long-lasting results. It's all about making the daily grind a little bit less of a grind. Give people something to get excited about, even if it's a competition to work harder.”
One of Many Competitions
The current reverse phone number search and find cellular phone number competition is actually one in a long line of competitions, going back almost two decades. In fact, the company claims these kind of internal competitions are a bit of a legacy, something that has become integral to the company's internal culture. Without these competitions, Docusearch just wouldn't be Docusearch.
Although not the core reason for the company's growth over the years, one can certainly argue that these motivational competitions have helped keep the company's staff working hard all year long. And the harder the employees work, the higher the productivity, which increases the company's financial margins.
These internal competitions create positive feedback loops. The company creates the competition, which involves employees, who cater to customers, who leave positive reviews, which influences the competition, and so on.
Cultivating Culture for Customers
While the primary focus of the competition is to create an internal environment that's “entertaining” and “a little bit less of a grind,” the aforementioned Docusearch services manager states the competition's end goal is to benefit customers.
“We want to help our employees, obviously, but we're always about the customers. We want them to have a great experience, and we've found these ways of ensuring that happens. And if they're fun, too, then that's just an added bonus.”
The company has not said if they will release the competition results. But if you want to learn more about Docusearch, or its reverse phone number search and find cellular phone number services, please visit http://www.docusearch.com.