ECELA Wins Customer Service Award for Spanish Language Schools

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ECELA was recognized for its top-notch customer satisfaction ratings with an award from LanguageCourse.net, an independent organization based in Barcelona, Spain. School directors discuss methods behind service excellence.

Regional Director Cecilia Quezada

Although we are small and barely 10 years old, we would like to be a role model to more established schools, many of which have sharply raised tuition but at the same time have moved away from effective instruction. Down here we are back to the basics.

ECELA was recognized for its top-notch customer satisfaction ratings with an award from LanguageCourse.net, an independent organization based in Barcelona, Spain. ECELA received the Excellence Award in Customer Satisfaction. This commendation was based on surveys from over 1,000 language school clients. Each year, LanguageCourse.net recognizes only the language schools that receive the highest worldwide ratings.

Cecilia Quezada, Regional Director of School Services, commented on the award by saying, “We have a near obsession with our student feedback and our schools are very competitive with each other, always pushing to new service levels. Many of our new service ideas are proposed by our students.”

This commendation also reflects ECELA’s own internal feedback system. The school monitors its own satisfaction rates each year through surveying students in its Spanish language schools in Argentina, Peru, and Chile. This past year, 96% of students indicated that they would recommend ECELA to a friend or colleague. Ken Ingraham, president of ECELA stated, “Thanks to such high levels of customer satisfaction, we are able to rely on many referrals, which helps keep our marketing prices low. This is a savings we can pass on to our students.”

ECELA Spanish immersion program offers small group classes of 4-7 students at a rate of less than $9 an hour. This low rate can be compared to private university courses, which often contain at least 30 students, and cost more than $50 an hour. Ingraham added, “Unlike a university, we are not very concerned with building our prestige, so our focus is on hiring teachers who excel at teaching rather than researching or writing. The students really come out winners, both in price and quality.”

ECELA goes the extra mile to maintain the highest levels of customer satisfaction and to maintain its rank as a leader amongst the best Spanish schools. The school offers comfortable sofas in common areas, as well as free snacks and fresh coffee during breaks. Also cultural activities, such as preparing regional Peruvian dishes and exploring eclectic neighborhoods of Buenos Aires, are offered. Since most students arrive to this Spanish immersion program on their own, the hospitable environments of ECELA schools provide many ways to integrate with other students.

Cecilia Quezada remarked, “Although we are small and barely 10 years old, we would like to be a role model to more established schools, many of which have sharply raised tuition but at the same time have moved away from effective instruction. Down here we are back to the basics.”

About ECELA
ECELA operates Spanish schools in the South American countries of Argentina, Chile and Peru. ECELA instructs over 2000 students per year and the program’s students originate from over 30 countries. With 20 hours of small group classes per week, cultural activities and excursions, and the advantages of living in a Spanish-speaking environment, immersion students advance very rapidly. To learn more about ECELA’s programs visit http://www.ecela.com.

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