The module’s logic now permits us to more instantaneously contact ours thousands of customers and allow us to activate event calls with much less stress and much more confidence.
Buffalo, NY (Vocus) June 1, 2008
Demand response (DR) is the reduction of electric usage or the turning on of on-site generators in response to rising demand, which leads to inflated prices or energy shortages. ECS contracts end-users to curtail usage at peak times in order to reduce such dangers, and Ziphany facilitates their efforts with solutions such as the Notifications Module, which is privately branded as E-CAN (ECS’ Custom Alert Network).
Though Ziphany provides many notification options, letting end-users know about a called event is not the primary issue – hearing back from them is. Based on the needs of the aggregator and the accessibility of each of their participants, Ziphany’s automated notifications go out in any combination of the following: phone call, email, text message, fax. Notifications are accompanied with a call-to-action (e.g. “press 1 to confirm”). The DR provider then sees real-time graphs populated by the responses as they come in.
“Prior to the implementation of the Notification Module, we had to pull from our staff when an event was called,” said Stephen Lynch of ECS. “The module’s logic now permits us to more instantaneously contact ours thousands of customers and allow us to activate event calls with much less stress and much more confidence.” Increasing efficiency is imperative to market leadership, and it is the position of ECS that a partnership with Ziphany will do so.
Brian Palka, Ziphany CEO agrees, “We hope to bring a unique approach to efficiency. For a fast-growing company like ECS, scalability is essential, and it’s our goal to help them attain that.”
About ECS, Inc
Energy Curtailment Specialists, Inc. is the largest privately held demand response provider in North America, currently serving markets in New York, California, New England, Kansas City, PJM territories and Ontario, Canada. ECS offers turnkey, administrative and a la carte demand response services.
For more information, call 877-711-5453 or visit http://www.ecsgrid.com.
About Ziphany, LLC
Ziphany, LLC based in Buffalo, NY is an independent, private company that enables the aggressive growth of its partners by providing efficient, scalable solutions to significantly boost bottom lines. Ziphany is positioned to equip demand response providers with the tools needed to grow business in all territories.
To learn more, call 877-422-3422 or visit http://www.ziphany.com.
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