(PRWEB) June 06, 2013
Specialized technical support is now available for digital dictation, transcription, speech recognition and enterprise solutions offered through the value added resellers that partner with Certified eSupport (CES). Certified eSupport has 65 years of experience providing the utmost in technical support and training for clients looking to get the most from their voice processing technology.
Experts provide support for Nuance, Philips and Olympus products, including Dragon® Medical Practice Edition support, whether or not they have been purchased directly from the value added resellers. No matter where clients are in the process, CES will come along and provide guidance every step of the way. Certified eSupport specializes in the healthcare, legal and corporate verticals.
Clients can select the level of support they need. Available services include:
-Knowledge Base: live chat assistance and access to the enormous knowledgebase with answer for all technical questions.
-Install Me: everything included in the Knowledge Base package along with remote desktop support, installation assistance, product tour and overview.
-Tier 1-4: everything included in Knowledge Base and Install Me along with additional services based on the tier level, such as custom software configuration, annual technical support, training planning and development, personalized online training, etc.
Certified eSupport experts will provide options based on a business’ unique needs to guarantee the best product or service. They also offer a free consultation to learn more about what suits a business best.
Certified eSupport is an authorized repair facility for Olympus & Philips dictation products who offers a support system for Value Added Reseller partners and their end users, ensuring elite service to clients looking to streamline workflow in the fields of healthcare, legal and corporate business. With specialized personnel, ranging from engineers to certified instructors, support comes in many forms depending on the needs of the client. 65 years of experience has proven that Certified eSupport creates a unique experience for clients to learn and manage voice-processing technology to meet the ever-increasing demands of their field.
For information regarding Certified eSupport, visit http://www.certifiedesupport.com/ or follow us on Twitter.