Our main product is customer service. We believe in putting our customers and their safety first all the time. Through all of my years of being an electrician in Woodbridge, VA, providing the highest quality service possible has been our top goal.
Woodbridge, VA (PRWEB) May 31, 2012
Root Electric, a team of Northern Virginia electricians, has just won the EBSCO Research “Best Pick” award for residential electricians in the Prince William County area for the second year in a row. While EBSCO’s award criteria are strictly guarded, the award is heavily researched and widely recognized as a mark of excellence for companies that do various types of residential contracting work, from landscaping and remodeling to electrical work. Bill Root, president of the company and master electrician in Woodbridge, VA, says that he and his team are thrilled to have earned yet another prestigious service award.
Root Electric is no stranger to winning awards. The Northern Virginia electricians have also been honored with Angie’s List Super Service Award and earned the Best of Prince William County Reader’s Choice Award from the News & Messenger. They also have a rare A+ rating with the Better Business Bureau, and a long list of customer testimonials on their website. Mr. Root says that while the team is honored with the long list of accolades, they keep their focus simple. “Our main product is customer service. We believe in putting our customers and their safety first all the time. Through all of my years of being an electrician in Woodbridge, VA, providing the highest quality service possible has been our top goal.”
According to Root, both the high quality electrical work and the company’s service style keep customers coming back. “Communication is the key when we work with our customers. The first thing we do is listen to them. We take extensive notes during the estimate appointment so we make sure we understand exactly what the customer needs. Then we provide each customer with a very detailed proposal that outlines precisely what we plan to do in their house. Our level of detail is very high compared with other electricians in Woodbridge, VA. Customers appreciate this because they always know exactly what they are buying before they sign any contracts or pay any deposits. And after that, we deliver the highest quality electrical work possible, and we stand behind the work we do.”
In spite of all the praise and awards, Root’s goals for the company are modest: “Our long term vision is not to become the biggest electricians in Woodbridge, VA. Instead, we want to be known as the best Northern Virginia electricians. When someone out there hears our company name, we want them to think about high quality electrical work and superior customer service. No matter how big a company gets, if they aren’t treating their customers well, they aren’t, in the truest sense of the definition, a “service” company. We want to be synonymous with “excellent service” in people’s minds. Earning these awards just helps us keep our focus on that target.”
Root Electric has provided residential electrician services in Northern Virginia since 1986. The family-owned company specializes in electrical service upgrades, security and outdoor lighting, aluminum wiring repairs, lighting installation and design, ceiling fan installation, fuse box replacement, and Federal Pacific electrical panel replacement.
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William (Bill) Root
12120 Darnley Rd,
Woodbridge, VA 22192
Business: (703) 494-3989
Fax: (703) 590-0467