Customer Service Accolade for Prime Document – Again

It’s top marks again for Manchester-based document management company Prime Document

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electronic document management
We continue to enjoy an excellent working relationship with our colleagues at Prime Document. The standard of service is consistently good.

(PRWEB UK) 24 June 2014

In this year’s ISO9001:2008 Customer Satisfaction Survey, Prime Document were presented with a Platinum Award after achieving impressive customer satisfaction scores.

It’s the highest award available and is given to organisations that demonstrate excellence in all areas of customer service.

Deborah Thompson, Financial Director of Prime Document said, “The achievement of the Diamond Award last year was a tremendous honour. However, our ongoing efforts to deliver even higher standards have paid off with this Platinum Award. It really does demonstrate that customers are the heartbeat of our business."

Prime Document, who are celebrating their 15th anniversary this year, specialise in electronic document management and the creation, production and delivery of documents for corporate organisations. The company serves clients of all sizes, from small companies through large well-known brands such as Johnson & Johnson and L'Oreal.

In the most recent audit, all respondents rated Prime Document’s service as ‘very’ or ‘extremely’ professional, easy to deal with and responsive. They rated highly for knowledge and timely delivery and every respondent said they would recommend Prime Document’s services.

Comments included:

  • “We continue to enjoy an excellent working relationship with our colleagues at Prime Document. The standard of service is consistently good.”
Baines and Ernst Ltd.

  • “In the short space of time we have been working with Prime Document, they have become a very valued business partner and one who we trust to work with and develop our processes.”
Auto Trader

Deborah Thompson said:

  • “There is no time to rest on our laurels. If we are to maintain this accolade next year we need to maintain our focus on delivering to a consistently high standard for our clients.”

About Prime Document:
Established in 1999 to provide secure and reliable critical document production and distribution services, the document management company have continued to demonstrate a quality of service and return on investment that businesses find hard to ignore.

Working with leading brands and blue chip organisations, Prime Document have a rich heritage and impressive portfolio of customers including: LeasePlan, L'Oreal, Johnson & Johnson, City Link and Adidas.

Operating from Park Seventeen Industrial Estate in North Manchester, Prime Document are ideally situated between the M1 and M6 motorways, just 30 minutes from Manchester Airport.

Prime Document Ltd have been awarded the highest accolade possible by QMS International BenchmarQ: The Diamond Award, achieving 95% customer satisfaction levels.

For more information about Prime Document, visit their website at:

Prime Document Limited
Unit 3, Park Seventeen
Moss Lane, Whitefield
M45 8FJ
Tel: 0161 766 5544


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