Patient management can take many forms, from small gifts and tokens of appreciation, to discounts, eBooks and audio CDs, but in today’s fast-paced world it’s essential that therapists employ state-of-the-art methods that connect with patients on the go.
Denville, NJ (PRWEB) July 22, 2012
“Therapists can’t assume patients will remember them, their appointments or prior health information,” said Chhoda. “There will always be no-show patients, those who forget appointments and self-terminate their treatment. Therapists must utilize a variety of patient management techniques to get clients in the office, from simple emails to mobile marketing and employing an electronic medical records (EMR) system.”
Chhoda noted that the most effective way of losing a patient is by making them wait more than four days to see their therapist and through excessive waits once they’re in the office. Clients that consistently cancel appointments or make a habit of not showing up take time away from patients who do arrive for their scheduled treatments. Chhoda suggests automated office systems, such as Clinical Contact, that allows therapists to contact patients with reminders via voice and text messaging, email and mobile marketing options.
An ideal physical therapy documentation software, should integrate easily with other office systems and provide a patient portal for clients that expedite appointments, scheduling, treatments and billing. All aspects should be managed electronically, reducing wait times and accelerating physical therapy billing and reimbursements. A web-based EMR that is flexible, can be customized, and tailored to meet the needs of individual practice is essential for all physical therapy private practices in the new economy.
“A simple phone call or text message generated by an office system gently reminds clients without being invasive,” said Chhoda. “Most text messages are read within five minutes of receipt, making it an ideal way of interacting with patients. It’s a subtle reminder that helps get patients into the office. Clients perceive the therapist as an exceptionally caring provider, generating enormous good will and referrals.”
Patient management can take many forms, from small gifts and tokens of appreciation, to discounts, eBooks and audio CDs, but in today’s fast-paced world it’s essential that therapists employ state-of-the-art methods that connect with patients on the go. Chhoda’s tips for patient and physical therapy management are cost effective and allow practice owners to realign staff to attain outcomes that are more productive for patients and the clinic.
Chhoda’s office can be reached by phone at 201-535-4475. For more information, visit the website at http://www.emrnews.com.
ABOUT NITIN CHHODA
Nitin Chhoda is a licensed physical therapist, a doctor of physical therapy, and a certified strength and conditioning specialist. He’s the author of “Total Activation: The New 5 Step Fitness Mantra” and “Marketing for Physical Therapy Clinics.” He’s been featured in numerous industry magazines, major radio and broadcast media, and is the founder of Referral Ignition training systems, Private Practice Summit, the Private Practice Formula and the Private Practice Mastermind group. Chhoda speaks extensively throughout the U.S., Canada and Asia. He’s the creator of the Therapy Newsletter, along with Clinical Contact, a web-based service that boosts patient arrival rates.