Now our customers can sign electronically completing the application during their initial web visit. It really is a win for them and us because it’s faster and very secure.
Baltimore, MD (PRWEB) October 05, 2011
WAEPA, Worldwide Assurance for Employees of Public Agencies, a non-profit association that helps federal employees pay less for life insurance, is demonstrating how its 68-year history hasn’t stopped it from keeping up with technology advances and the changing demographics of a growing customer base.
“As the percentage of customers that were accessing our web-based application hit 80%, we began to look for a way to enable them to complete the application without printing and mailing it in. Our IT staff determined electronic signatures to be the best approach, and then began a rigorous selection process before selecting eOriginal,” said John Montague, Executive Director of WAEPA. “Now our customers can sign electronically completing the application during their initial web visit. It really is a win for them and us because it’s faster and very secure.”
The process allows government employees to access and sign their Open Enrollment forms at their own convenience through a simple automated online process. WAEPA’s form logic will ensure all required information is collected. After the signer enters the application information online and successfully verifies the signer’s identity through a set of authentication questions, eOriginal’s SmartSign will open inside of the WAEPA web portal allowing the “signer” to review and sign their insurance application. Once the eSignature process is completed, signers have the ability to view or download and save a copy of the forms to their local hard drive or print it out for their own records.
“WAEPA’s adoption of fully electronic transaction processing demonstrates how organizations can improve their customer experience, and accelerate their origination process and servicing responsiveness while providing greater security and improved audit capability.” added Stephen Bisbee, President and CEO of eOriginal. “Staying attuned to users’ increased preference for web-based, single session transactions is increasingly important for every organization. WAEPA is a great example of how enabling fully electronic processes provides a marketplace advantage to those that put themselves in their customer’s shoes.”
WAEPA, headquartered in Falls Church, VA, was formed in 1943 during World War II to provide life insurance coverage for civilian employees of the U.S. Government who were serving overseas. The original name, War Agencies Employees Protective Association, was changed in 1961 to Worldwide Assurance for Employees of Public Agencies. In addition to competitive rates, WAEPA members have received over $58,000,000 in premium refunds since 1996. WAEPA currently protects over 42,000 federal employees and their families with $8.8 billion of life insurance coverage. For more information, visit http://www.waepa.org Phone: 1-800-368-3484, email@example.com
eOriginal has provided practical electronic signature and transaction management solutions that are tamper–resistant, auditable and legally enforceable for the past fifteen years. eOriginal SmartSign® enables businesses to streamline operations, significantly reduce costs, and enable compliance with eSignature and Industry regulatory requirements such as ESIGN, UETA and the applicable provisions of the Uniform Commercial Code. eOriginal’s secure end-to-end solutions are available as On-premise, SaaS, or in the Cloud to eliminate costly paper-based processes and allow organizations to complete complex document-oriented transactions. eOriginal customers have processed over 30 million electronic signatures and protect billions of dollars of electronic financial assets within the eOriginal secure trusted repository.
To learn how eOriginal can streamline your business processes, visit http://www.eoriginal.com or call 888.224.6404. Subscribe to the eOriginal blog or follow us on Twitter @eOriginal.