Home Security Provider Adopts Electronic Signatures Improving Customer Service While Optimizing Business Processes

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eOriginal's SmartSign Web® enabled NorthStar customers to sign contracts, service agreements, and payments with a fully electronic process eliminating the requirement to mail or fax documents and eliminating errors in the process.

Electronic signatures have helped us simplify our sales process, save time, and improve the quality assurance and customer service we provide. In fact, all our paperwork is done electronically now. That success prompted us to begin using it in our HR department as well.

eOriginal, Inc., a pioneer and industry leader in electronic signatures, vaulted repository and electronic transactions was selected by NorthStar Alarm Services, a leading supplier of home security systems, to provide electronic means to simplify sales processes.

NorthStar Alarm needed an eSignature solution that could support both a remote and inside sales team for multiple lines of business. eOriginal's SmartSign Web® enabled NorthStar customers to sign contracts, service agreements, and payments with a fully electronic process eliminating the requirement to mail or fax documents and eliminating errors in the process.

"eOriginal's solutions were a great fit to help us streamline our sales and customer service processes," said Ben Billingsley, NorthStar's Director of Operations. "Electronic signatures have helped us simplify our sales process, save time, and improve the quality assurance and customer service we provide. In fact, all our paperwork is done electronically now. That success prompted us to begin using it in our HR department as well."

"The home security's strong customer service requirement is a great fit for our technology." said Jim Tebay Vice President of Business Development at eOriginal. "Northstar is a good example of a company using technology for competitive differentiation."

About NorthStar Alarm Services

NorthStar Alarm Services, an authorized dealer of Honeywell Security Products, provides home security systems that are the most advanced and user-friendly on the market. Having the equipment, relationships, and reputation that families have been able to count on since NorthStar was founded in 2000, NorthStar continues to grow and protect residents in more than 20 states across the U.S. With a 24-7 support staff, Rapid Response monitoring, well-trained technicians, and professional consultants-- NorthStar Alarm exists to provide security and peace of mind through quality products and superior service. For more information visit NorthStar or call 1.800.775.STAR. Join the NorthStar Community to share stories and find home security tips on Facebook, Twitter @NorthStar and our blog.

About eOriginal

eOriginal provides advanced electronic signature, vaulting and electronic transaction solutions which are tamper-sealed, auditable and legally enforceable. eOriginal SmartSign® enables compliance with the eSignature requirements of the ESIGN Act, UETA and the UCC. eOriginal has provided secure, verifiable execution, delivery and management of commercial loans, leases and other financial industry documentation for over a decade. eOriginal customers, including top-tier financial institutions, have processed millions electronic signatures on millions of documents without a single system error or legal challenge.

To learn how eOriginal can streamline your business processes, visit eOriginal or contact Jim Tebay, VP Business Development at 888.224.6404. Subscribe to the eOriginal blog or follow eOriginal on Twitter @eOriginal.

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Jim Tebay
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