Element Customer Care Signs Deal with CSG Systems

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Industry leading solutions now available for growing cable, Internet and telephone operators.

We are pleased to deliver the robust customer care and billing functionality that Element will use to help their customers raise the bar on service delivery and customer care.

Element Customer Care has entered into an agreement with CSG Systems to purchase the company's customer care and billing solutions that will enable Element to bring affordable, turnkey billing and customer service solutions to cable, internet and telephone operators with less than 10,000 subscribers.

Element has contracted with CSG to launch the following CSG products:

  • Advanced Convergent Platform (ACP)
  • Advanced Customer Service Representative Desktop (ACSR)
  • Enhanced Statement Presentation (ESP)
  • Enhanced Past Due Notices
  • Care Express Web Payment Module
  • Vantage Reporting Suite of Solutions
  • Integrated Addressability for video, internet and pay-per-view
  • Voice Over IP Billing Capabilities
  • Equifax risk management

"The billing and customer care requirements for our clients are radically different than it was five years ago," said Matt Zemon, President, Element Customer Care.

"Our clients need to be able to support analog and digital video, pay-per-view, multiple tiers of high speed Internet service and VoIP. We wanted to work with CSG Systems because they provide the functionality and experience our clients need today and will be ready for whatever comes down the path tomorrow."

"We see Element as a thought leader in devising creative ways to allow smaller cable providers to offer high-end customer care," Jerry Baker, Senior Vice President, Sales, CSG Systems. "We are pleased to deliver the robust customer care and billing functionality that Element will use to help their customers raise the bar on service delivery and customer care."

About Element
Element Customer Care] is a Durham, NC based company that provides billing, call center and customer service support for cable, satellite, Internet, IPTV and telephone operators nationwide.

About CSG Systems
CSG Systems is a leading provider of outsourced billing, customer care and print and mail solutions and services supporting the North American cable and satellite market. CSG's solutions support some of the world's largest and most innovative providers of bundled multi-channel video, Internet, and IP-based services. CSG's unique combination of solutions, services and expertise ensures that communications providers can continue to rapidly launch new service offerings, improve operational efficiencies and deliver a high-quality customer experience in a competitive and ever-changing marketplace.

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Matt Zemon
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