EMA Identifies Leading Business Service Management (BSM) Service Impact Portfolios in Context with Real-World Deployments

Share Article

Latest EMA Radar Report™ examines 14 industry-leading BSM Service Impact products for enterprises

The EMA BSM Service Impact Radar Report provides an excellent foundation for technology selection targeted at any initiative where Service Impact with business alignment is a key criterion

Enterprise Management Associates (EMA), a leading IT and data management research and consulting firm, today announced the release of its newest EMA Radar Report™ titled "EMA Radar™ for Business Service Management: Service Impact Q3 2010." Created to assist IT professionals in selecting the right BSM Service Impact products, EMA has identified the leading vendors in this space based on key criteria defined by EMA VP of Research, Dennis Drogseth.

EMA worked extensively with 14 vendors for the report, ranging from platforms and small and mid-sized vendors, as well as new and emerging innovators. The vendors covered in detail in the Radar Report are: AccelOps, ASG, CA, Compuware, FireScope, HP, IBM, Interlink, Netuitive, Novell, OPNET, OpTier, Prelert and Zyrion.

These vendors were evaluated in context with an industry-consistent model taken from extensive research, including more than 27 customer/deployment interviews. Some of the key criteria in this model include:
-Support for service monitoring from a cross-domain perspective
-Reconcile information from multiple sources
-Provide some insights into user experience
-Automate linkages between IT service performance and SLA or other business outcomes
-Capture application/infrastructure interdependencies
-Support some level of policy-driven automation
-Support multiple roles across IT and the business

Results identify key strengths and weaknesses and highlight characteristics, summarized in a detailed market map and Radar Chart – which includes a composite score for each vendor – making it simple to see how vendors measure up in the market, as well as against other vendors.

"The EMA BSM Service Impact Radar Report provides an excellent foundation for technology selection targeted at any initiative where Service Impact with business alignment is a key criterion,” said Dennis Drogseth. "The report highlights leaders from a variety of perspectives – from quality of experience and business analytics to effective integration of multi-brand investments, along with many others. The report also provides guidance on how BSM Service Impact deployments are evolving as leading IT adopters explore Service Impact technology advances from a wide variety of perspectives. If you’re serious about BSM Service Impact, this report should be a valuable frame of reference with actionable takeaways.”

The complete "EMA Radar™ for Business Service Management: Service Impact Q3 2010" is available online for $795 at http://www.enterprisemanagement.com/research/asset.php?id=1775

The summary is available for free online at http://www.enterprisemanagement.com/research/asset.php?id=1776

On Tuesday, July 6, Dennis will provide vendor highlights from this report in a free Webinar entitled "Business Service Management (BSM) Service Impact Radar Report Part II: Industry Leading Solutions and Designs." Register at http://www.enterprisemanagement.com/research/asset.php?id=1767

The on-demand Webinar covering highlights of where BSM Service Impact deployments are going in 2010 and explaining why service modeling is redefining the BSM marketplace in 2010 is available for free at http://www.enterprisemanagement.com/research/asset.php?id=1759

About the EMA Radar Report
The EMA Radar Report delivers an in-depth analysis of industry-leading vendors and vendor products, including their overall market position in comparison with other vendors. This information is laid out in an easy-to-decipher, detailed Radar Chart - which includes the composite score for each vendor – making it simple to see how vendors measure up in the market, as well as against other vendors. The EMA Radar report also provides a detailed discussion of methodology and criteria, a high-level market segment overview, a comprehensive analyst write-up on each vendor, as well as an evaluation of software products based on five key dimensions: Ease of Deployment and Administration, Cost Advantage, Architecture and Integration, Functionality, and Vendor Strength.

About EMA
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst firm that specializes in going “beyond the surface” to provide deep insight across the full spectrum of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices, and in-depth knowledge of current and planned vendor solutions to help its clients achieve their goals. Learn more about EMA research, analysis, and consulting services for enterprise line of business users, IT professionals and IT vendors at http://www.enterprisemanagement.com or follow EMA on Twitter at http://twitter.com/ema_research.

###

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Raleigh Gould
Visit website