eMail Manager has done wonders for our support Users and has allowed them to handle service requests in a far more organized way.
Hobe Sound, FL (PRWEB) June 30, 2011
IFModules eMail Manager (http://www.ifmodules.com), a web-based email management tool is a cost effective and efficient way to manage incoming email for support and sales staff alike. Charlie Scherker, IT Director at Life’s Abundance, Inc. talked with IFModules about why they selected eMail Manager as their primary solution to manage email on behalf of their customers and distributors.
"Life’s Abundance, Inc. was rapidly growing and our support email was getting so large that there was no way more than one customer service representative could continue responding to email from one support mail account,” said Charlie Scherker, IT Director. “We were looking for a web based program and a company that we could trust and depend on to guide us through setup with continued support. eMail Manager has done wonders for our support Users and has allowed them to handle service requests in a far more organized way. They receive all email from customer support, which can relate to anything from general support, ordering and sales questions, as well as all correspondence from our distributors.”
Mr. Scherker’s favorite features are the Rules Management and Standard Replies. So far, they have built in 150 standard replies and use rules management to automatically organize emails so the right person can answer and monitor email. He concluded our interview by stating, “We find the eMail Manager to be technically excellent and the staff great to work with.”
About Life’s Abundance, Inc.
Life's Abundance, Inc (http://www.lifesabundance.com) is committed to offering exceptional products for people, the planet and pets. The company was born out of a belief that both people and pets deserve healthier, more effective products to help them lead more fulfilling and abundant lives. eMail Manager helps to support all of the correspondence between the company, customers and distributors.
IFModules eMail Manager is a web-based email management tool designed to help businesses take control over their company inbox. eMail Manager was one of the first of its kind when it went live in 2001, and it continues to serve many of its original customers from that first year. IFModules is a division of iguanafarmGroup, a full service web technology group offering custom and off-the-shelf development, design and email business solutions for online and traditional media initiatives. For more information on eMail Manager or to request a Free Trial, call 877-848-1310, visit us online at IFModules.com or join us on facebook at facebook.com/ifmodules.