Because of our deep, long-standing relationship with Microsoft, we were able to get twice as many customers involved in this terrific early-adopter Windows 7 program. The free marketing, international exposure and bragging rights benefit all of us
Hoboken, New Jersey (PRWEB) September 1, 2009
If more is better, eMazzanti Technologies, Hoboken, New Jersey, takes top honors in Microsoft's pre-launch Windows 7 case study program--called Ignite-- by being invited to include six (6) of its premier customers in the program: Essential Apparel, Dewey Pegno & Kramarsky Law, Bergen County Camera, Flowers and O'Brien Law, GameWear, and MXINSPECT. "Because of our deep, long-standing relationship with Microsoft, we were able to get twice as many customers involved in this terrific early-adopter Windows 7 program. The free marketing, international exposure and bragging rights benefit all of us," noted Carl Mazzanti, chief executive officer, eMazzanti Technologies.
Case Studies Part of Windows 7 Fall Public Launch Program
As is often the case, Microsoft works well in advance of public announcements of its newest software by inviting its most prominent IT partners to supply and support one or more customers. Focused on how small and medium sized businesses use its new Windows 7 operating system, Microsoft contacted eMazzanti Technologies, a Microsoft Gold Certified Partner, for case study candidates. Beginning in late March, the six eMazzanti customers got an opportunity to test-drive Windows 7 and capture their experiences in a four-page case study. Each customer story will be posted on Microsoft's Windows 7 small business website as the company launches the new operating system in October. The eMazzanti customers may also participate in videos, direct marketing campaigns, launch events and other marketing efforts.
"Some of the things that make us unique are encompassed by both the custom services and products we offer as well as the opportunity to participate in international marketing programs with newly minted software from leaders like Microsoft. This level of value-add is rare in our industry," said Mazzanti.
So, how did eMazzanti's customers benefit from the Windows 7 early adopter program? Following are some specific examples of how customers improved customer service, increased productivity, accelerated order processing, saved money, and lowered costs.
- Fast Resume Speeds Customer Service
From a business standpoint, Power Management has had a huge impact on the ability of Bergen Country Camera to service its customers. In the past, BCC would leave 25-30 computers on all the time because of the two to four minutes that it took to boot up or come out of hibernate mode--time that left the customer waiting. With Windows 7, BCC computers start up, resume from sleep mode, and just respond faster. There is also a 'green' aspect to this smarter power management feature that John Tworsky, General Manager, Bergen County Camera, appreciates. He has seen the "substantial financial impact of cutting back on our power consumption."
- Longer Battery Life, Faster Printing, More Productivity
Features in Windows 7 extend the battery life of laptops and help users find default printers for various networks. "With the new Power Management features, I could get as much as 40 percent more work time from a single charge," noted Stephen M. Kramarsky, partner, Dewey Pegno & Kramarsky Law. "It impacts productivity and lessens the weight of the computer equipment I need to haul through airports."
"Location Aware Printing is a 'me' feature. It distinguishes between my home and office networks so printing is no worry," said Kramarsky. "I could see this capability being an 'our' feature--extended to deposition environments where visiting counsel has automatic printer connections."
- Custom Order Gadget Boost Productivity by 15 Percent
Essential Apparel took advantage of the custom gadget capability in Windows 7 and improved productivity. "eMazzanti created a custom gadget--Essential Gadget-- that enables us to monitor pick, pack and ship status. It's probably responsible for a 15 percent boost in productivity all by itself," said Kim Hubelbank, Director of Systems, EssentialApparel.com
- Federated Search Saves $20,000 Alternative
According to Kerry Flowers, Partner, Flowers and O'Brien LLC,, the deep search capabilities of Federated Search enable the firm to speed the analysis of most electronic documents by an order of magnitude. Further, if the industry could agree on the reliability of thorough search tools as found in Windows 7, the cost of discovery and research may be significantly reduced. "Federated Search saves us spending $20,000 in proprietary search solutions and makes us more competitive with the big firms."
Flowers continued: "One recent client needed all of his .pst (email) files searched as part of a legal action. Federated Search completed the task in about two hours versus 25 or 30 hours for a paralegal to physically examine them."
- Enhanced Data Scouting
Federated Search is a great example of the enhanced search capabilities GameWear needed for the more than 50,000 file assets that it must organize, track and retrieve. Frank Cerullo, GameWear's Chief Executive Officer commented, "It's easy to misplace a PDF, word or email. With the new search feature it doesn't much matter where the information asset is, we can usually find it."
"Quickly finding documents literally translates into better service. Federated Search is like having a virtual customer service rep dedicated to each client."
"The old way of searching emails costs us hours of time. A three-year old accounts receivable email proved a returning client still owed money. We could have cut that search to minutes instead of hours with Federated Search."
- Intuitive Aero Interface Increase Productivity and Lowers Costs
MXINSPECT provides managed email and web filtering as a fixed fee service, but Jennifer Shine, MXINSPECT, CTO, continues to see client's inbound traffic grow as a result of increased bandwidth and internet usage. "The way we manage costs is through speed, so we look for any tool that will increase the productivity of our staff. The Aero features, like Snap, Shake, Peek, Pinning and Jump-Lists do just that."
About eMazzanti Technologies
eMazzanti Technologies works with businesses to provide strategies for growth through the use of intelligent technology tools. From business process analysis to network design, security planning to preventative maintenance, the firm's services all aim to reduce costs, mitigate risk and drive revenue for its clients. eMazzanti also offers an extensive portfolio of network products from the leading technology manufacturers. The best advocates for eMazzanti Technologies are its clients. The firm services businesses throughout the New York Metropolitan area and in three countries worldwide ranging from home office environments to multinational corporations with mission-critical needs. These organizations rely on eMazzanti as their technology management partner. As clients grow and needs change, eMazzanti's flexible, scalable customer engagement model adapts to meet the aspirations of each business. eMazzanti forms long-term relationships with clients that value stability and reliability in their IT partners. An innovative and comprehensive approach to technology services has earned eMazzanti the trust of a rapidly growing client base and recognition by many of the industry's foremost publications. For more information or to download a free copy of the complete case study, please visit http://www.emazzanti.net.
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