IntelliResponse was the clear leader among the technologies we evaluated.
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Toronto (PRWEB) February 17, 2010
IntelliResponse Systems Inc., provider of the patented IntelliResponse Answer Suite that delivers “One Right Answer” across a variety of customer interaction channels, announced today that Virgin HealthMiles, Inc., a leading provider of employee health and productivity programs that reward individuals for getting healthy, has selected IntelliResponse self-service technology for use across their customer service channels, including corporate web site, phone, email and chat agents. The company is a member of Sir Richard Branson’s Virgin Group.
IntelliResponse’s patented question and answer technology delivers “One Right Answer” 24 hours a day, 7 days a week across a wide array of assisted and self-service customer interaction channels that include corporate and institutional web sites, mobile devices, customer service desktops and social media platforms.
“IntelliResponse was the clear leader among the technologies we evaluated,” said Tom Abshire, Senior Vice President, Marketing and Member Engagement for Virgin HealthMiles. “Virgin HealthMiles is growing at a rapid pace and we need to ensure we consistently deliver an exceptional customer experience to our members. IntelliResponse’s Answer Suite technology will allow our members to get rapid, accurate answers to their questions as they plan, focus and get involved in the programs.”
Virgin HealthMiles provides employee health programs that pay people to get active. The company’s innovative Pay-for-Prevention™ model creates a culture of prevention that rewards healthy behaviors and aligns an organization’s interests with those of its employees to drive down lifestyle-related healthcare and productivity costs. Engagement levels among Virgin HealthMiles clients average 40 percent, well above the industry average.
In the rapidly evolving market of employee health and productivity, being able to capture customer feedback and ideas is critical to enhancing the products and services to meet emerging needs. “IntelliResponse will also help us capture and analyze voice-of-the-customer data in real time from all our customer service channels,” added Abshire at Virgin HealthMiles.
“We are delighted to welcome Virgin HealthMiles to our growing list of Enterprise clients,” said David Lloyd, President of IntelliResponse. “Their commitment to customer service makes Virgin HealthMiles an ideal organization to benefit from the power of the IntelliResponse Answer Suite technology.”
About IntelliResponse Systems Inc.
IntelliResponse enhances the multi-channel customer service capabilities of hundreds of enterprise businesses and educational institutions. The company’s Answer Suite technology is an industry leading On Demand software platform that allows consumers on web sites and agents at contact centers to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked. With more than 200 live customer-facing implementations answering 75 million+ questions annually with One Right Answer, IntelliResponse is the gold standard in first line customer experience management.
Some of the world’s most recognized corporate brands and higher education institutions trust their customer experience management needs to IntelliResponse - including ING Direct, TD Canada Trust, Charter Communications, Computer Associates, Penn State University, The Ohio State University and Harvard University Extension School. For more information, visit http://www.intelliresponse.com.
About Virgin HealthMiles
Virgin HealthMiles provides employee health programs that pay people to get active. The company's Pay-for-Prevention™ approach, based on physical activity and healthy lifestyle change, attracts an average of 40% of employees who participate, which helps organizations reduce medical costs and improve employee productivity and satisfaction. Over 120 industry leaders representing more than 500,000 employees across the U.S., including American Diabetes Association, Commonwealth of Kentucky, Hospital Corporation of America-Shared Services, Shands Jacksonville Medical Center, and SunGard, have selected Virgin HealthMiles' award-winning program for their employees. For more information, visit http://www.virginhealthmiles.com.
416-214-9337 Ext. 224
Virgin HealthMiles Contact:
Tier One Partners