Virtual Customer Simulation Takes the “Bah Humbug” Out of Holiday Hiring

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Don’t let the Grinch take control of this year’s holiday hiring. With Employment Technologies’ new Virtual Customer Simulations, retailers have a fun new way to hire top seasonal help.

Employers are taking a “seriously fun” approach to hiring with Virtual Customer Simulation, that dramatically improves the applicant experience and delivers impressive bottom-line results

Here’s what applicants are saying: “This was a great way to put my customer skills to work.” “I believe anyone will enjoy it and have a better understanding of the job.” “The animated customers showed issues I deal with everyday in customer service."

As holiday hiring continues to ramp up, savvy retailers are discovering a whole new way to screen applicants that’s making their jobs easier and a lot more fun. With the introduction of Employment Technologies’ new suite of EASy Simulation® Virtual Customer products, employers are taking a “seriously fun” approach to hiring that dramatically improves the applicant experience and delivers impressive bottom-line results.

“Our Virtual Customer Simulation creates a fun and engaging way to introduce applicants to the job,” explains Employment Technologies President Joseph Sefcik, “and gives employers an accurate and scientific prediction of job success.” Virtual Customer Simulation was recently awarded Top HR Product of the Year by Human Resource Executive® as one of the first simulations to effectively blend gaming and assessment technologies.

Applicants love the new gaming technology because it gives them a chance to test drive and experience the job to see if it’s right for them. Here’s what applicants are saying:

“This was a great way to put my customer skills to work.”
“I believe anyone will enjoy it and have a better understanding of the job.”
“The animated customers showed issues I deal with everyday in customer service.”

Retailers love that the Virtual Customer helps them pinpoint top performers that have better sales and service skills from Day 1. These new hires require less training and are less likely to leave – a key advantage with the holidays just around the corner. A national retailer just reported a 50% reduction in turnover after switching to the Virtual Customer Simulation. Based on this data, the retailer is predicted to save more than $2 million dollars in annual turnover costs.

With many companies predicting an increase in hiring over last year, the National Retail Federation anticipates that retailers will be hiring as many as 500,000 new workers this holiday season. And thanks to Virtual Customer Simulations, fewer retailers will be saying “Bah, humbug,” and more will be saying, “ho, ho, ho” – to holiday sales.

Employment Technologies offers a suite of Virtual Customer products, including Virtual Customer – Service, Virtual Customer – Sales, and Virtual Cash Drawer. To request a free preview, contact an EASy Simulation representative at 866.919.0095 or visit http://www.etc-easy.com/_products/virtualcustomer-service/main.htm.

About Employment Technologies
Employment Technologies Corporation (ETC) is the pioneer and world’s #1 provider of employment simulations. Nationally recognized for quality and innovation, ETC’s EASy Simulations continue to lead the industry in excellence and value. EASy Simulations are consistently rated Best in Class in independent reviews and are proven to increase hiring accuracy, reduce hiring time and costs, decrease employee turnover, and increase sales and referrals. For more information, visit http://www.etc-easy.com or call 866-919-0095.

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