EMSI's scheduling platform is specifically designed for the insurance and financial services industry to help companies increase client satisfaction and efficiency in their new business process
Scottsdale, AZ (PRWEB) November 10, 2010
Examination Management Services, Inc. (EMSI), the market leader in medical information, risk management and investigative services, has developed a proprietary, Web-based paramedical exam scheduling tool called ScheduleEZ. ScheduleEZ allows customers, such as insurance agents, to schedule exam appointments online at the convenience of the applicant and match them immediately to an examiner with the appropriate skill set and availability. This one-step scheduling process reduces the number of applicant touch points, while improving overall efficiency and cycle time.
With ScheduleEZ, agents can select examiners based upon a number of criteria, including availability, qualifications, location, gender and more. When an agent schedules the appointment, ScheduleEZ sends an automated email or text message to the assigned examiner for appointment confirmation. Once the examiner has confirmed the appointment, the applicant receives an email reminder with the date, time and location of the appointment, reducing both examiner and applicant no shows. ScheduleEZ also includes advanced workflow capabilities that allow it to manage the exchange of documents, such as insurance policy applications, ensuring that examiners are using the correct forms and all relevant information is available during the appointment.
A pilot program found that centralized scheduling of the exam appointments using ScheduleEZ decreased cycle time by over 30% and increased applicant satisfaction due to the single-step scheduling process. “EMSI’s scheduling platform is specifically designed for the insurance and financial services industry to help companies increase client satisfaction and efficiency in their new business process," said Chad Gross, chief operating officer, Insurance Services Division and chief information officer, EMSI. "Through years of industry experience, we've integrated the best ideas and models into ScheduleEZ, creating a streamlined scheduling solution to reduce cycle time and ‘just say yes’ to applicants’ requests."
Examination Management Services, Inc. (EMSI) provides leading-edge medical information, risk management and investigation services to support informed, reliable business decisions in the insurance, healthcare, clinical and business communities. We are the largest provider of medical record retrieval services and a leading provider of mobile examination, application fulfillment and claim investigation services. We empower our clients to make solid investment, personnel and claims decisions. For more information, visit EMSI on the Web at http://www.emsinet.com.
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