The Center for Transforming Student Service (CENTSS) and Enrollment Builders Announce Partnership

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Partnership aimed at helping institutions improve the delivery of online student services.

The Center for Transforming Student Service (CENTSS) and Enrollment Builders have become partners aimed at helping institutions improve the delivery of online student services. Through this partnership, Enrollment Builders has become an authorized facilitator of the CENTSS Online Student Services Audit and will help institutions implement strategies and best practices for online enrollment management.

The CENTSS Online Student Services Audit provides a systematic, data-driven means to help institutions assess their e-student services. The CENTSS Audit examines 31 student service areas and serves as a strategic planning tool for institutions to help them fully understand how they are providing student services online so they can develop a strategy of improvement.

“Enrollment Builders is a perfect partner for CENTSS due to their unique understanding of the online learning needs of students and the various online services offered by institutions. Their knowledge of the CENTSS Audit will help partner institutions to best utilize the tool while their higher education domain expertise will certainly provide for valuable recommendations and important insights as institutions fill gaps in student service", said Vicky Frank, President of Seward Inc.

But this partnership is not one-sided, according to Cam Cruickshank, Founder and Principal Consultant for Enrollment Builders, “CENTSS is well-regarded in the community of student service and online learning professionals. It is an absolute honor to partner with them to help institutions help students. Due to our niche in online enrollment management consulting services this affiliation is a great fit. We are looking forward to a fruitful relationship.”

As an authorized facilitator, Enrollment Builders consultants will visit college campuses to guide institutions through a CENTSS Audit Workshop where participants will be informed about the purpose of the audit, the process by which the audit will be performed, and how the results will be utilized to improve online student services. Participants will also be engaged in the audit process, discuss preliminary results, and discuss strategies to improve student services at their institution. After the workshop the Enrollment Builders consultant will provide highlights of organizational strengths and problem areas, an interpretation of the audit results and priority recommendations that will have the greatest impact on correcting student service gaps.


The CENTSS Audit is based on research into best practices in student services online by the WICHE Cooperative for Educational Technologies (formerly WCET), the Minnesota State Colleges and Universities system, and Seward Incorporated. To date, more than 200 institutions have used the audit tool to assess their services.

About Enrollment Builders:

Enrollment Builders is a leader in providing enrollment management consulting services and enrollment solutions to institutions with online, adult, and professional programs. The consultancy specializes in helping non-profit institutions increase enrollment in online programs while improving student services through assessments, customized consulting services, and enrollment solutions.

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Cam Cruickshank
Enrollment Builders
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