Large Customer Management Company Selects Entelechy's Leadership Development Program

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Entelechy, Inc.’s customizable leadership development program was purchased and customized by one of the world’s largest customer management companies. Just as their partners turn to them for excellent customer relationships, this company turned to Entelechy’s Unleash Your Leadership Potential program to develop excellence in its own managers and leaders.

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The reason we selected Entelechy's Unleash Your Leadership Potential program was because of the clear, usable models and content.

With the option to build internally or purchase from external sources, this large customer management company – we’ll call ABCgys to protect their competitive edge– opted to customize Entelechy’s Unleash Your Leadership Potential (ULP) program providing the best of external content with the subtle changes customization brings to the program.

ABCgys found the models in ULP highly effective and simple. The models “are actionable and easily used on the job,” states ABCgys’ Learning Director. “One of the challenges with much external content we see is that it requires too much of a learning curve for our supervisors, managers, and directors. The more complex and theoretical the model, the less likely it will be adopted across the organization. The reason we selected Entelechy was because of the clear, usable models and content.”

After purchasing the authorization from Entelechy, ABCgys turned to its own instructional design team to – with the guidance of an Entelechy design consultant – make adjustments to the language and flow of the training. Additionally, more relevant instructional videos were created to demonstrate the use of the models in the organization’s context. The Learning Director states, “It was important for us to be able to tweak the training; as you can imagine, a company our size has been doing leadership development for a while and we didn’t want to throw out what was working … we wanted to embed it in Entelechy’s ULP.”

Working with Entelechy, ABCgys trained 80 internal trainers to deliver the customized version of Unleash Your Leadership Potential – now rebranded ABCgys’ Leaders as Coaches – across five continents providing an organization-wide set of leadership skills and expectations.

According to one of the master trainers at ABCgys, “One of the keys to the success of our team has been your constant communication, coaching and reinforcement! I’ve reminded my co-master trainers how important that will be as we work to replicate success across the ABCgys globe. We appreciate the extra mile you took with our team.”

For more detail about Entelechy’s management and leadership development program, Unleash Your Leadership Potential, visit Entelechy’s website at http://www.unleashyourleadership.com.

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Terence Traut
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