There is a lot of misinformation being put out by vendors who haven't even read the standards, and it's really confusing people. So we saw a need to do this. These Directors manage a critical public service. I think we owe them this, and if we can generate a little corporate goodwill in the process, so much the better.
Southfield, MI (PRWEB) July 28, 2009
DSS Corporation, (http://www.dispatchimprovement.com) announced today that it will be sponsoring a series of educational events aimed at providing Public Safety Answering Point Directors with a better understanding of how Next Generation 9-1-1 will impact their PSAP operations. The series, titled "Next Generation 9-1-1: what will it really mean to me?" will cover the NG 9-1-1 architecture and standards, and focus on what they will provide to - and require from - PSAP Directors.
The first event will be held at the Microsoft Office Suite in Tampa, FL, and DSS is inviting Directors from the surrounding area to attend. The 2 1/2 hour discussion will be conducted by DSS Chief Technologist Michael Smith, member of the joint APCO/NENA NG 9-1-1 PSAP Working Group. Mr. Smith will draw on his extensive experience in Public Safety in explaining the technical details in terms that directors can understand, and then delve into the real costs and benefits of NG 9-1-1 in order to stimulate an in-depth discussion aimed at clearing up the misconceptions that have developed around the subject.
According to Mr. Smith, "These sessions focus on the Director's viewpoint. We'll discuss all the major PSAP systems, and how NG supports 'out of the box' interoperability, but it's not really about 'things'. It's about how those things are going to make their job easier. And of course, what they'll be required to bring to the table in terms of education, and to adjust their PSAP to the new environment."
Asked why DSS decided to sponsor the events, General Manager Joe Mosed said: "There is a lot of misinformation being put out by vendors who haven't even read the standards, and it's really confusing people. So we saw a need to do this. These Directors manage a critical public service. I think we owe them this, and if we can generate a little corporate goodwill in the process, so much the better."
V.P. of Business Development Jim Tucci, who suggested the idea of doing the seminars, stressed that corporate goodwill is important: "We're in the business of filling people's needs. Yes, we must make a profit, but you need to give back sometimes. We wanted to do something truly useful for Directors, and I think doing this kind of thing also enhances DSS's image as company. That's important too - we care what people think about us."
The seminar begins with an overview of the NG 9-1-1 environment, then focuses on the functional elements within the PSAP, and the standards that will allow them to interoperate. A thorough discussion of how this interoperability will make common tasks easier follows, and how it will allow consolidation of application services - which in turn will drive down overall equipment costs. The NG concept of the "virtual PSAP" is introduced, and its "people anywhere", "services anywhere" architecture is delved into in depth. Other subjects include data exchanges between systems and agencies, network elements, security and survivability, legal mandates, timeline, funding resources, and more.
According to Mr. Smith, "I wanted to spend the most time on the things Directors were most confused about. The most important part of the session is probably the Q&A - I think we can clear up a lot of confusion, and show a clear path forward for the Directors, who are ultimately responsible for implementing this."
According to Mosed, "DSS is completely committed to NG 9-1-1. We started work on our NG recording solution 4 years ago, and we are participating in NENA's NG Partner Program and standards development efforts as part of that commitment. But in the end, our commitment is really to the PSAPs. We thought this was an important thing to do for them."
Southfield, MI based DSS Corporation has been serving Public Safety for more than 20 years. Its flagship product, Equature®, was designed from the ground up to support Next Generation content and functionality. DSS is privately held, and is also active in the private sector with both communications recording and document management solutions.
Michael Smith has served in a technology management capacity for four of the major recording companies over the past 25 years. Mr. Smith joined DSS in 2004, and in his capacity as Chief Technologist, is responsible for providing technical guidance for Equature. As a member of the joint APCO/NENA NG 9-1-1 PSAP Working Group, he is deeply involved in producing NG requirements and standards, and is frequently asked to speak on the subject.
Event Inquiries: Teresa Stephens (770) 426-1638
Business Inquiries: Jeff Vezina (888) 305-3428
Speaking Inquiries: Jim Tucci (617) 803-3615
Web site: http://www.dispatchimprovement.com