SYSPRO ERP Software Helps Hayward Gordon Contain Costs and Boost Productivity

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Process Equipment Designer and Manufacturer Leverages SYSPRO ERP to Increase Revenues Despite Strong Canadian Dollar

We're very happy with SYSPRO: the product, the support, and the ongoing development. The fact that we've been with it as long as we have says a lot. We continue to build it into our operations in a very important way.

SYSPRO, one of the longest-standing, global ERP software companies, announces the success of its ERP system in reducing expenditures and optimizing resources at Hayward Gordon, an Ontario based designer, manufacturer and distributor of process equipment specializing in mining and waste-water treatment. With the strengthening Canadian dollar over the last several years, the company was faced with the immense pressure of cutting costs and increasing productivity to stay competitive and maintain its growth. To meet these requirements, Hayward Gordon focused on implementing LEAN practices and put the SYSPRO ERP to task to boost efficiencies and streamline their business and production processes.

Hayward Gordon brought SYSPRO on board in 1990 after evaluating and testing out several different machinery and equipment ERP solutions, even trying to build their own ERP system. The SYSPRO solution was ultimately chosen for its ability to accommodate the variation of work that Hayward Gordon undertakes. In contrast to other manufacturers that build to stock, Hayward Gordon is more of a job shop and the SYSPRO Bill of Materials (BOM), Work in Progress (WIP), and Requirements Planning modules were an ideal fit for their design and production environment. Hayward Gordon also appreciated SYSPRO’s ability to integrate different business silos as well as its robust and reliable support infrastructure.

“SYSPRO's integration of operations and finance was excellent – far better than anything else we looked at,” shares Hayward Gordon President John Hayward. “We wanted to be sure that the ERP we chose would be properly maintained and supported. Many of the ERP companies we considered back then don't exist anymore. SYSPRO has stayed, and has supported its product very well. We're very happy with SYSPRO: the product, the support, and the ongoing development. The fact that we've been with it as long as we have says a lot. We continue to build it into our operations in a very important way.”

Since implementing SYSPRO two decades ago, Hayward Gordon continues to expand its use of the ERP system to meet its lean manufacturing goals and handle the challenges of the rising Canadian dollar. By implementing electronic time-tracking in the shop, the manufacturer has been able to automate its processes and eliminate one data entry position. Hayward Gordon has also integrated the SYSPRO ERP software with their Microsoft Customer Relationship Management (CRM) program to automate order entry and eliminate the need for duplicate data entries. The manufacturer has also taken advantage of the fact that SYSPRO allows for different processes to run concurrently, allowing them to compress their lead times and make them increasingly reliable. The switch to the electronic setup that using SYSPRO’s ERP affords has reduced paper trails and time lost waiting for different departments to approve orders. With SYSPRO, it is all done automatically and allows for Hayward Gordon to quickly identify problem orders and take action, helping to better serve their customers while also making their internal teams more efficient.

“Getting more out of SYSPRO has allowed us to expand without breaking apart at the seams. We've seen our revenue per employee increase by around sixty-five percent in the past four years,” says Hayward. “You can't do that unless you build into your company the ability to grow sales without growing costs in lockstep. If you don't have the right infrastructure in place, your sales can even cost more to make than they're worth. That's what productivity is about – if you have the right systems in place it gives your company extra capacity, without adding costs. That's the way we've been able to measure what SYSPRO has done for us.”

About Hayward Gordon

Hayward Gordon Ltd. designs, manufactures and distributes process equipment; products and systems relating to pumping, mixing, filtration, and bulk solids handling. With 78 employees and branch locations in Vancouver, Calgary and Montreal, Hayward Gordon is headquartered in Halton Hills, Ontario, where its custom-built, 50,000-sq.ft. office and plant facility opened in the fall of 2006. The company serves a wide variety of industries. Although it is particularly strong in mining and waste-water treatment, Hayward Gordon also works with a wide variety of process industries: chemical processing, food processing, pulp and paper and automotive. For more information please visit

About SYSPRO    

SYSPRO, formed in 1978, has earned the trust of more than 14,500 companies globally for its suite of visionary software that enhances the competitive thrust of small/mid-sized manufacturers and distributors. The company's adherence to developing technology based on the needs of customers is among the reasons why SYSPRO enjoys one of the highest customer retention rates in the industry.

For more information about SYSPRO and its proven track record of increasing operational efficiency in all facets of accounting, manufacturing and distribution, visit

All company names and products mentioned in this release are trademarks or registered trademarks of their respective holders.

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Odete Passingham
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