Indianapolis, IN (Vocus) February 12, 2010
Consona Corporation, a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes, today announced that its Intuitive ERP solution has achieved exceptional customer satisfaction levels for educational resources and support services. Consona’s Intuitive ERP software is designed specifically for the business needs of mid-market manufacturers.
Effective, efficient customer support is also of utmost importance to Consona, a priority that has resulted in an excellent satisfaction rate for Intuitive ERP support. Based on customer survey results, 89 percent of Intuitive ERP users were satisfied with their support experience in 2009. Remarkably, compared to the same time period the previous year, case volume decreased 24 percent and the case backlog plummeted 26 percent, marking a significant increase in case resolution.
Consona believes strongly that an educated customer is a satisfied customer. The company’s proactive support through educational resources has proved an extremely valuable tool for customers to learn directly from Intuitive support staff and instructors, as well as from peers who share tips and experiences, through Consona’s vast database of online educational courses and Knowledgebase articles in the searchable Expert network that is accessible at any time.
At present, Consona offers more than 50 classes on the Intuitive ERP solution, which have served more than 8,000 customer downloads. Customer satisfaction for course offerings ranks an outstanding 100 percent, and the Intuitive ERP education team took in more than 500 cases in 2009, also garnering a 100 percent satisfaction rating of the experience. Ever looking to improve flexibility to meet customers’ needs, Consona Education now offers personalized training online, which allows customers to schedule classes to meet their busy schedules on a one-on-one basis.
In addition to these priorities, Consona also stands behind the importance of integrating customer feedback directly into product improvements, as they did in building the upcoming Intuitive ERP version 8.5.
“It is a real source of pride for us at Consona to produce outstanding customer satisfaction numbers like these that speak to what an important tool proactive support can be when customers are offered top-notch resources and capitalize on Intuitive course offerings,” said Todd Schulte, vice president of support and education at Consona. “We go the extra mile to provide a deep network of resources for our customers – with excellent support staff, a network of peer support, online courses, and educational articles – and we really take their feedback to heart so that we can continually update our offerings and stay abreast of evolving needs and improvements. It is clear to us that when we engage them in the processes of proactive training and product feedback, our customers become their own best resource – and ours.”
About Consona Corporation
Consona Corporation is a worldwide leader in providing customer relationship management (CRM) and enterprise resource planning (ERP) software and services for companies of all sizes. Consona is dedicated to becoming a valued business partner by helping each and every customer continuously improve business processes over time. Toward this mission, Consona invests in the people, processes, technology and tools needed to provide its customers with a unique combination of customer care; product fit; a broad range of consulting, IT and business services; and industry expertise. Consona serves more than 4,500 customers worldwide and across a variety of industries, including manufacturing, distribution, financial services, health care, high tech, and local government. Battery Ventures and Thoma Bravo jointly own Consona. For further information, visit http://www.consona.com, e-mail infoATconsona.com, or call (888) 8 CONSONA.
Direct: +1 (317) 249-1620
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