We are confident this new capability will not only improve the customer experience, but it will also help to increase the company’s RMR
Baltimore, MD (PRWEB) November 15, 2011
eOriginal, Inc., a leading provider of electronic signature and transaction management solutions to the security alarm industry, today announced that a Top 20 provider of security systems and monitoring solutions for customers across the US has selected SmartSign Web®. With this latest and other client additions, eOriginal is quickly establishing its technology as the defacto standard for complete end-to-end eSignature solutions in the security alarm industry.
The solution will be directly integrated into the company’s proprietary CRM to enable inside sales and account management teams to provide a simpler and more convenient customer experience. The application will also be deployed within a new mobile application used by the outside sales team, allowing customers to sign directly on a mobile device. Customers automatically receive an emailed copy of the signed agreement, and the company eliminates any delay in receiving the completed original agreements. Streamlining the re-contracting process was also a major goal. SmartSign enables data to be pulled directly from the CRM, merged into the appropriate locations within the renewal agreements and automatically sent to the client for signature.
“eOriginal is excited to work with a customer of this size and reputation within the security alarm industry and we look forward to helping their sales professionals complete transactions in a single meeting, whether over the phone or in person. Working closely together, we are confident this new capability will not only improve the customer experience, but it will also help to increase the company’s RMR,” said John Jacobs, Director of Business Development at eOriginal. Jacobs further explains that “eOriginal’s comprehensive transaction lifecycle management solution, built through years of experience with many of the largest financial services companies, provides the necessary accountability and controls for managing the Authoritative Copy of these contracts as required by lending/funding sources that provide collateralization of these assets”.
The highly competitive nature of the security alarm industry requires companies to consistently improve internal workflow processes, reduce the costs of acquiring new customers and provide a frictionless experience for the customer. Electronic Transaction Management, provided by SmartSign Web, enables the company to instantly present service agreements, contract renewals, and FTC disclosures to shorten sales turnaround times and reduce operational inefficiencies. More importantly, the eOriginal electronic signature solution ensures security alarm companies maintain legal compliance and enforceability of their contracts.
eOriginal has provided practical that are tamper–resistant, auditable and legally enforceable for the past fifteen years. eOriginal SmartSign® enables businesses to streamline operations, significantly reduce costs, and enable compliance with eSignature and Industry regulatory requirements such as ESIGN, UETA and the applicable Uniform Commercial Code. eOriginal’s secure end-to-end solutions are available as On-premise, SaaS, or in the Cloud to eliminate costly paper-based processes and allow organizations to complete complex document-oriented transactions. eOriginal customers have processed over 30 million electronic signatures and protect billions of dollars of electronic financial assets within our secure trusted repository.
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