eSymmetrix Releases Gibraltar 2.0 to Streamline .NET Testing, Customer Support, and Customer Experience Improvement Program (CEIP) Implementation

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Gibraltar collects, analyzes and visualizes errors, system events, computer configuration details and .NET trace messages to enable simple and easy implementation of a customer experience improvement program (CEIP) as well as streamlining internal testing, beta testing and product support of .NET desktop and web applications.

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We're trying to make life easier for other .NET developers who are committed to delighting their customers, but lack the analytics needed to fully align their development priorities with their user's experiences.

Software development firm eSymmetrix announced the release of its application error and usage monitoring system today. Gibraltar is a software product support tool that helps software teams reduce the cost of testing and supporting .NET applications. The software includes a free data collection agent for .NET desktop or web applications. Collected data is analyzed with a desktop application that provides detailed graphing, reporting, and analysis capabilities.

Jay Cincotta, President and founder of eSymmetrix said, "We're trying to make life easier for other .NET developers who are committed to delighting their customers, but lack the analytics needed to fully align their development priorities with their user's experiences." Gibraltar provides the infrastructure to enable small- and mid-size companies to create an effective, affordable customer experience improvement program (CEIP).

Gibraltar is an excellent tool for .NET logging but offers many additional capabilities. Gibraltar efficiently and safely records errors, system events, trace messages, configuration details, system performance metrics and application-specific custom metrics. It transmits this information to the software team, indexes it, aggregates it, and provides powerful tools for the team to explore broad patterns across multiple users as well as drilling down to analyze individual sessions.

"We feel there is a need for a simple, affordable tool to help .NET software teams see the big picture while tending to the details of customer support. Gibraltar enables informed prioritization decisions based on error rates and feature utilization patterns while simultaneously making make software teams more effective in quickly troubleshooting customer-reported issues," Cincotta said.

CTO and co-owner, Kendall Miller, said, "Our primary goal with Gibraltar was to bridge the gaps among developers, IT administrators and customer service staff with one tool that brings everyone together. Gibraltar combines great log analysis features developers love with the familiar performance metrics IT administrators rely on and the high-level triage and reporting features customer service needs." Miller continued, "Ultimately, Gibraltar is about giving software teams the information they need to build rock-solid .NET applications that delight their users."

Gibraltar 2.0 is the culmination of a decade of experience eSymmetrix has with application instrumentation and monitoring. It is a .NET rewrite of an earlier system developed by eSymmetrix and used on multiple large projects, including a global network of dealerships for a Fortune 500 manufacturing company, the data center of a large employee benefits SaaS, and the control software for a line of sophisticated scientific instruments sold to the research departments of major pharmaceutical companies.

Gibraltar consists of two components: a data collection agent and a data analysis program. The data analysis program supports a 30-day free trial. The data collection agent includes a realtime trace viewer and is 100% freely redistributable and functional even after the trial ends.

About eSymmetrix, Inc:
Located in the Baltimore/Washington corridor, eSymmetrix has been developing high-end business and scientific software for the Microsoft platform since 2000.

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