TOA Technologies Expands Routing, Mapping Features with ETAdirect 3.3
for Enhanced Customer Appointment Management™
(CAM)
ORLANDO, Fla. (Business Wire EON/PRWEB ) June 19, 2007 --
TOA Technologies, the leading provider of Customer Appointment Management™
(CAM™) solutions for companies managing a
mobile workforce, announced the release of its new ETAdirect 3.3
Mobility Solution. The new version of the award-winning ETAdirect
application suite includes enhanced routing and mapping functions
through integration with Google Maps™, GPS
support and an intuitive user interface. These enhancements add another
layer of ease to help companies who manage a mobile workforce route and
track onsite service and installation personnel. With ETAdirect 3.3
appointments can be very accurately scheduled and monitored, leading to
operational efficiencies and enhanced customer service.
ETAdirect 3.3’s integration with Google Maps
provides advanced dispatch functionality from within the Google Maps
window using AJAX technology. This innovative integration will allow
dispatchers to never have to leave the Google Maps window within
ETAdirect when dispatching, managing and monitoring their mobile
employees. This feature is fully functional out of the box in any
browser. Improved routing functions help reduce technician travel times
via efficient management of appointment scheduling.
“TOA’s goal has
always been to bring greater precision and ease of service to companies
managing a mobile workforce, enabling providers to meet the promise of
more intelligent service delivery and shorter waiting times for
customers. We are constantly developing new tools and new features and
functions to bring us closer to this goal,”
said Yuval Brisker, CEO of TOA. “This new
release will help us further extend our technological and thought
leadership within the industry and build on our continued momentum to
help the world’s top companies create the
ultimate customer experience.”
The TOA ETAdirect 3.3 Solution Suite is completely Web-based and works
on any device with a Web browser, including a wide variety of handhelds
and mobile phones, to provide real-time appointment tracking along with
proactive updates to the customer through automated calls and text
messages.
Businesses choose ETAdirect because it allows field service technicians
to better manage their time and provides a more efficient customer
appointment process, leading to more completed jobs per day, higher
revenues and better customer service. ETAdirect provides immediate ROI
through easy integration with backend systems, requiring no hardware
investment, maintenance or upkeep.
About TOA Technologies
Headquartered in Cleveland, Ohio, TOA Technologies, the worldwide leader
in Customer Appointment Management™, develops
innovative software solutions for companies managing a mobile workforce.
TOA Technologies creates real value for its clients by increasing their
operational efficiencies, improving financial margins, and enhancing
customer satisfaction. To find out more about TOA Technologies, go to www.toatech.com,
or come visit us at Booth 524 at the SCTE Cable-Tec EXPO, June 19-22 in
Orlando.
See the original story at: http://eon.businesswire.com/releases/etadirect/customer/prweb534473.htm
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