EthicsPoint Enhances Hotline Reporting and Case Management Solutions

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New Issue and Event Manager provides greater visibility into business, operational risks

EthicsPoint

Technology such as EthicsPoint Issue and Event Manager can fill an important role by automating and streamlining this work and freeing up staff time to focus on and develop effective strategies to manage broader ethics and compliance risks.

EthicsPoint, a leading provider of hotline and anti-fraud reporting and case management services, today announced updated versions of its Issue and Event Manager (IEM) Professional and Enterprise solutions. Improved features and an enhanced user interface streamline access to hotline information and improve data analysis capabilities, providing compliance, HR, audit, security and other business stakeholders greater visibility into business and operational risks.

The EthicsPoint Issue and Event Manager application is designed to serve as an end-to-end compliance solution, from the initial intake of reports, through investigation and resolution processes, and finally, to reporting and data analysis for ongoing ethics and GRC program improvement. The new versions of IEM Professional and Enterprise give ethics and compliance managers a more comprehensive and intuitive view into hotline data and incident reports, delivering detailed insight into areas of risk as well as greater assurance that compliance programs are in place and effective.

"Many HR and compliance teams are being squeezed by ethics program staffing and budget cuts coupled with a simultaneous increase in cases of workplace misconduct that they must document, investigate and resolve," said David Childers, CEO of EthicsPoint. "Technology such as EthicsPoint Issue and Event Manager can fill an important role by automating and streamlining this work and freeing up staff time to focus on and develop effective strategies to manage broader ethics and compliance risks."

Customizable Dashboard and Dynamic UI Streamline Workflow
The changes made to IEM were made based on client feedback, with the goal of making it easier for organizations to realize the full potential of their hotline and case management investment. Improvements to IEM Professional and Enterprise include:

  •     Dynamic and configurable user dashboard: Users can personalize their home page to display frequently accessed reports and information that is most relevant to them, such as saved reports, system messages or RSS feeds.
  •     Additional data viewing tools: The expanded data functions help users analyze and interface with data sets including "drag and drop;" column chooser; sort, filter and group; and new data export formats. There are also additional preformatted charts and graphs to display information visually.
  •     Enhanced user interface features changes designed to enhance workflow and productivity. From navigation architecture and page views to icon design and color palette, users will find a more dynamic and interactive UI that makes it easier to navigate to find, view and understand relevant information.
  •     Performance enhancements from continued investment in server and data center technologies, as well as rich internet application technologies including AJAX, ASP.NET, Silverlight and other standards‐based components, provide a secure, dynamic and modern user experience.

About EthicsPoint
EthicsPoint enables organizations to foster a business culture of integrity and compliance. We help our clients protect their culture and reputation by automating business processes, from the reporting and identification of issues and events of behavior that may be inconsistent with their code of conduct, to the subsequent investigation and resolution of these cases. Over 2,000 organizations use our telephone hotline, web-based reporting and case management services as a critical component of their overall governance, risk and compliance efforts.

For more information, visit http://www.ethicspoint.com.

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Toni Cole
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