Organizations Turn to EthicsPoint Professional Services to Optimize Compliance Initiatives

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Implementation and consulting services align people, processes and technology for sustainable risk management.

EthicsPoint

In today's business climate, risk is a moving target, so our Professional Services consultants approach each client with the strategic goal of improving their overall GRC efforts

EthicsPoint, a leading provider of hotline and anti-fraud reporting and case management services, today announced the expansion of its Professional Services Organization (PSO) to include additional services that help clients develop and improve Governance, Risk and Compliance (GRC) programs. Based on a proven methodology and experience gained from over 2000 client implementations of EthicsPoint Issue and Event Manager (IEM) Software, the company's PSO now delivers hands-on consulting to help organizations build a business culture of integrity and compliance.

With employee fraud and misconduct predicted to rise due to the economic downturn, ethics and compliance programs form an important part of corporate efforts to manage risk. To help existing customers maximize their GRC program effectiveness, EthicsPoint PSO is offering new Program Optimization services. As part of this service, EthicsPoint consultants conduct a comprehensive evaluation of client business objectives and program needs and deliver recommendations and guidance on program improvements, including how to take advantage of unused functionality within their current EthicsPoint program, upgrading to an advanced application or integrating with other GRC systems.

Design and Deliver a Clear Governance Framework for Success
EthicsPoint's solutions consultants provide a range of implementation services, training and product support. Drawing upon its experience working with stakeholders spanning industries from health care to manufacturing, the Professional Services team partners with clients to understand business challenges, define the core objectives and develop a clear governance framework that will provide ongoing support to manage organizational risk.

EthicsPoint consultants systematically assess client program requirements and align them with current and future business objectives to deliver a readily adoptable, efficient implementation. With a system that is intuitive and easy-to-use, users can quickly access and analyze information to gain insights into current ethics issues and plan improvements that will minimize the company's risk exposure.    

A Guide to Improving Culture and Managing Risk
Formed in April 2008, EthicsPoint's PSO has grown by over 150 percent in the last 12 months. The Professional Services team comprises corporate governance and ethics professionals dedicated to helping EthicsPoint customers design GRC programs that incorporate EthicsPoint hotline and case management solutions into the company's overall compliance framework, delivering value that goes deeper than basic product support.

The EthicsPoint approach to professional services is based on a closed-loop methodology that incorporates four major components:

  •     Alignment of priorities with Governance, Risk and Compliance processes and initiatives
  •     Awareness of concerns, losses, events and organizational risk
  •     Management of business processes
  •     Insight and transparency into trends and data

"In today's business climate, risk is a moving target, so our Professional Services consultants approach each client with the strategic goal of improving their overall GRC efforts," said David Childers, president and CEO, EthicsPoint. "We work closely with each client to understand their unique business challenges and build a sustainable structure that increases productivity and delivers a faster return on investment."

Additional services offered by the PSO team include custom education and scenario-based training, best practice recommendations, integration and change management, and dedicated account management and support.

About EthicsPoint
EthicsPoint enables organizations to foster a business culture of integrity and compliance. We help our clients protect their culture and reputation by automating business processes, from the reporting and identification of issues and events of behavior that may be inconsistent with their code of conduct, to the subsequent investigation and resolution of these cases. Over 2,000 organizations use our telephone hotline, web-based reporting and case management services as a critical component of their overall governance, risk and compliance efforts.

For more information, visit http://www.ethicspoint.com.

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Toni Cole
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