“We are invigorated that TMC recognizes ethosIQ’s vision of customer engagement and the capacity to accelerate our customers return on investment.” Scott Walker, CEO.
Houston, TX (PRWEB) November 09, 2011
ethosIQ, LLC announced today that TMC, a global integrated media company, has named ethosIQ’s Customer Engagement Platform as a 2011 TMC Labs Innovation Award winner presented by Customer Interaction Solutions Magazine.
“ethosIQ, LLC is excited about the market adoption of our new Customer Engagement Platform (CEP). More importantly we are invigorated that TMC recognizes ethosIQ’s vision of customer engagement and the capacity to accelerate our customers return on investment,” said Scott Walker CEO, ethosIQ.
ethosIQ’s Customer Engagement Platform (CEP) is a blending of multiple channels like social media within a contact center for enabling a corporate wide engagement model. CEP exposes to enterprises the customers preferred channels and models that increase their customer loyalty. The CEP suite of products includes business intelligence that is empowered with gateways and connectors to market leading solution like Genesys, Cisco and Avaya by providing a single view of the customer’s interaction regardless of the existing infrastructure. We provide output to external products such as NICE, IEX, and other third party solution providers.
“Congratulations to ethosIQ, LLC for being selected as a winner of a 2011 TMC Labs Innovation Award. ethosIQ, LLC deserves this great honor for creating the Customer Engagement Platform, a ground-breaking solution demonstrating innovation, superior quality and unique features,” said Tom Keating, CTO and TMC Labs Editorial Director. “I look forward to seeing other innovative solutions from ethosIQ, LLC as they continue to contribute to the future of the CRM and call center marketplace.”
"ethosIQ, LLC has established that it’s Customer Engagement Platform is truly innovative and has made significant progress in the advancement of the CRM and contact center industries," added Rich Tehrani, CEO, TMC. “We’re proud to reward this outstanding accomplishment with a TMC Labs Innovation Award this year.”
The TMC Labs Innovation Award honors products that display innovation, unique features, and significant contributions toward improving communications technology. The TMC Labs Innovation Award is granted to those companies demonstrating ground-breaking contributions to the industry.
The TMC Labs 2011 Innovation Award highlights will be published in the September and October 2011 issues of Customer Interaction Solutions magazine.
About ethosIQ, LLC
ethosIQ™ is a full service Business Process Accelerator (BPA) headquartered in Houston, TX with offices throughout the US and Canada. Focused on Fortune 1000 companies, ethosIQ architects and implements enterprise based solutions. For more information please visit http://www.ethosIQ.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.cismag.com.
Technology Marketing Corporation (TMC) is a global, integrated media company helping clients build communities in print, in person, and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, InfoTECH Spotlight and Next Gen Mobility, premiering in September 2011, magazines. TMCnet.com, which is read by two million unique visitors each month, is the leading source of news and articles for the communications and technology industries.
TMC is the producer of ITEXPO, the world’s largest and best-attended IP Communications event. ITEXPO West 2010 was ranked #3 on Trade Show Executive’s Fastest 50 Award List. TMC expects to accelerate ITEXPO West’s growth by bringing the show to Austin, one of the fast-growing technology hubs in the country. In addition, TMC runs multiple industry events: 4G Wireless Evolution; Smart Grid Summit; M2M Evolution; Cloud Communications Expo; SIP Tutorial; VIPeering; Business Video Expo; Regulatory 2.0 Workshop, DevCon5: The HTML5 Development Conference; CVx; Digium|Asterisk World; StartupCamp; MSPAlliance, MSPWorld and more! Visit TMC Events for a complete listing and further information.
For more information about TMC, visit http://www.tmcnet.com.
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