Buyers of Digital Services Favor Providers Equipped to not only “Run the Business” but also “Change the Business” -- New Everest Group Report

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While identifying Accenture, Cognizant, IBM and TCS as global market leaders in digital services, Everest Group cautions that delivering digital technology services is not sufficient to ensure success of sourcing partnerships

Digital Services PEAK Matrix 2015

Digital Services PEAK Matrix 2015

Enterprises, challenged by the overwhelming abundance of technology, require a holistic approach to digital services to provide seamless experiences to their customers.

Everest Group—a consulting and research firm focused on strategic IT, business services, and sourcing—has published findings of its detailed assessment of IT service providers in the digital services space, naming Accenture, Cognizant, IBM and TCS as market leaders.

These leaders are distinguished by a mature portfolio of services, bolstered by their investments in talent and by their spree of acquisitions to complement design with technology. These companies have witnessed better enterprise adoption than others, largely because of their focus on meeting “change the business” initiatives of buyers, particularly with respect to capitalizing on the convergence of technologies to develop innovative products and services.

“Enterprises, challenged by the overwhelming abundance of technology, require a holistic approach to digital services to provide seamless experiences to their customers,” said Chirajeet Sengupta, vice president at Everest Group. “To address the rapidly changing enterprise requirements, service providers must develop their digital solutions portfolio by focusing on the confluence of technologies. These converging technology themes will help enterprises improve operational efficiency and create business models that drive growth and dramatically improve customer experience.”

Everest Group cautions, however, that even leaders in the digital services market must bring much more to the table than digital technology capabilities if they aspire to provide optimal services. “Without a doubt, system integrators and IT service providers have a critical role to play in their clients’ digital transformation, but providers who are overly focused on delivering digital technology services will limit the impact they can create for clients,” explained Yugal Joshi, practice director at Everest Group. “Service providers must also work in partnership with their clients to develop creative approaches to enhancing entrenched business processes, simplifying operations, and delivering dramatic improvement in customer experience.”

These findings and more are discussed in Everest Group’s recently published research, Digital Services – PEAK Matrix™ Assessment and Profile Compendium.

Spanning 77 pages, this research provides a comprehensive assessment of the 18 leading IT service providers in the digital services space: Accenture, Atos, Capgemini + IGATE, Cognizant, Dell Services, EPAM, HCL Technologies, IBM, L&T Infotech, Luxoft, Mindtree, Ness SES, Syntel, TCS, Tech Mahindra, Virtusa, Wipro and Zensar.

***Download the 12-page Complimentary Summary Here***

The report assesses service providers’ capabilities and market success and provides insight into their scale of operations, scope of coverage across the digital services spectrum, domain investments and key solutions. These results are plotted on Everest Group’s proprietary PEAK Matrix™ to identify leaders, major contenders and aspirants in the market.

In the global digital services market, Everest Group identified four leaders—Accenture, Cognizant, IBM and TCS—based on their market successes and delivery capabilities.

Major contenders comprise Atos, Capgemini + IGATE, Dell Services, HCL Technologies, L&T Infotech, MIndtree, Syntel, Tech Mahindra, Virtusa and Wipro.

Aspirants include EPAM, Luxoft, Ness SES and Zensar.

***Download Complimentary 4-page PEAK Matrix™ Preview Here***

About the PEAK Matrix™
The Everest Group PEAK Matrix is a proprietary framework for assessing the relative market success and overall capability of service providers based on Performance, Experiences, Ability and Knowledge. Each service provider is comparatively assessed on two dimensions: market success and delivery capabilities. Market success is measured by revenue, number of clients and year-over-year growth. Delivery capability, is measured by scale of operations, scope, technology and innovation, delivery footprint and buyer satisfaction. The resulting matrix categorizes service providers as Leaders, Major Contenders, and Aspirants. Companies that demonstrate strong upward movement in successive reports are recognized as Star Performers. Everest Group recently announced a recalibrated methodology, in which innovation, intellectual property and technology take center stage.

About Everest Group
Everest Group is a consulting and research firm focused on strategic IT, business services, and sourcing. We are trusted advisors to senior executives of leading enterprises, providers, and investors. Our firm helps clients improve operational and financial performance through a hands-on process that supports them in making well-informed decisions that deliver high-impact results and achieve sustained value. Our insight and guidance empowers clients to improve organizational efficiency, effectiveness, agility and responsiveness. What sets Everest Group apart is the integration of deep sourcing knowledge, problem-solving skills and original research. Details and in-depth content are available at research.everestgrp.com.

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Andrea M. Riffle

Robert Cathey
Cathey Communications
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