Dallas, Texas (PRWEB) February 05, 2013
The global services market saw transaction volumes increase in the fourth quarter of 2012 compared to the third quarter, ending a trend of declining transaction activity seen over the previous six consecutive quarters, according to Market Vista: Q4 2012, a quarterly market report by Everest Group, an advisory and research firm on global services. A one-hour webinar will be held Feb. 6, at 9 a.m. CST, during which Peter Bendor-Samuel, founder and chief executive officer of Everest Group, will share his perspectives on the state of the global services industry in 2012 and outlook for 2013.
Market Vista: Q4 2012, which analyzes global outsourcing and offshoring activity and contracts irrespective of contract value, found 2012 fourth quarter transactions and annual contract volumes increased 6 and 47 percent compared to the third quarter of last year, respectively. The market saw 401 outsourcing deals signed with an annual contract value (ACV) of approximately US$2.1 billion. Compared to the third quarter, fourth quarter transaction volume and ACV for IT Outsourcing (ITO) deals rose and Business Process Outsourcing (BPO) deals saw similar transaction volumes but a sharp increase in ACV.
“Pent up demand usually propels third quarter activity, but this activity spike occurred during the fourth quarter and ended a six-quarter slide of declining market transactions,” said Eric Simonson, managing partner of Research. “The market at the end of last year was largely driven by ITO activity in the public sector and BPO activity in the BFSI(banking, financial services and insurance) sector. The fourth quarter also saw significant increases in Global In-house Center (GIC) activity and new delivery centers.”
Other fourth quarter 2012 findings include:
Everest Group’s quarterly Market Vista reports provide data and analysis of deal trends in the outsourcing and offshoring market, the GIC landscape, and current and emerging locations, as well as key service provider intelligence insights. Everest Group’s industry trends research complements the Market Vista reports through quarterly updates focused on industry-specific global sourcing data, developments and insights across the BFSI, MDR, public sector, healthcare, energy and utilities, technology and telecom sectors.
The report also includes these focus sections:
Quarterly Market Vista reports comprise key developments among 20 leading global service providers. Traditional service provider profiles include Accenture, AON-Hewitt, Atos, Capgemini, Convergys, CSC, Dell Services, HP, IBM, Unisys and Xerox. Offshore-centric service provider profiles include Cognizant, EXL, Genpact, HCL, Infosys, Mahindra Satyam, Tata Consultancy Services, Wipro and WNS.
The webinar will be held Feb. 6, at 9 a.m. CST; 3 p.m. GMT Summer Time. To register, please visit: research.everestgrp.com/Events/Webinars.
Market Vista is a subscription service with four reports published per year, including location datasets, Breaking Viewpoint briefings, Market Vista Primer and Global Locations Insights newsletter. For information about the Market Vista: Q4 2012 report or other research services, please visit research.everestgrp.com, e-mail info (at) everestgrp (dot) com or call +1-214-451-3110.
About Everest Group
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals. Through its practical consulting, original research and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies and management approaches. Established in 1991, Everest Group serves users of global services, providers of services, country organizations and private equity firms, in six continents across all industry categories. For more information, please visit http://www.everestgrp.com and research.everestgrp.com.