Headlining the global services market in 2013 will be the accelerated adoption of cloud services. We have observed strong buyer satisfaction, which we expect will lead to actual service adoption.
Dallas, Texas (PRWEB) January 22, 2013
Everest Group, an advisory and research firm on global services, will present a review of 2012 followed by the firm’s viewpoint on 2013 trends and predictions for the global services market in a one-hour webinar on Jan. 23.
Everest Group’s research analysts will present insights in the following areas:
“Headlining the global services market in 2013 will be the accelerated adoption of cloud services. We have observed strong buyer satisfaction, which we expect will lead to actual service adoption,” said Eric Simonson, managing partner of Research. “We also expect to see continued ‘verticalization’ across IT services and BPO, increasing complexities in the delivery models clients are using, and service providers leveraging M&A to expand capabilities. Pricing levels will also be affected and we do have some viewpoints to share on this as well.”
“While the market always evolves and buyers’ objectives change, organizations will always look to extract more value from their sourcing models and solutions to improve efficiencies and drive profits,” said Simonson.
Moderated by Katrina Menzigian, vice president, Research Relations, analysts presenting viewpoints and answering questions will be Jimit Arora, vice president, IT Services; Rahul Gehani, practice director, Pricing Assurance; H. Karthik, vice president, Global Sourcing and Rajesh Ranjan, vice president, BPO.
For information about Everest Group’s research services, please visit research.everestgrp.com, e-mail info(at)everestgrp(dot)com or call +1-214-451-3110. To register for the webinar, to be held Jan. 23 at 9 a.m. CST (8:30 p.m. India Time and 3 p.m. GMT Time), please visit: research.everestgrp.com/Events/Webinars.
About Everest Group
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing their back- and middle-office business services. With a fact-based approach driving outcomes, Everest Group counsels organizations with complex challenges related to the use and delivery of global services in their pursuits to balance short-term needs with long-term goals. Through its practical consulting, original research and industry resource services, Everest Group helps clients maximize value from delivery strategies, talent and sourcing models, technologies and management approaches. Established in 1991, Everest Group serves users of global services, providers of services, country organizations and private equity firms, in six continents across all industry categories. For more information, please visit http://www.everestgrp.com and research.everestgrp.com.