When it comes to installing high cost services in Jacksonville such as complete roof replacement or even roofing repair, the A+ BBB rating awarded to Excel Roofing Contractors has been priceless in terms of boosting consumer confidence.
Jacksonville, FL (PRWEB) March 18, 2011
The Excel Roofing Contractor company in Jacksonville Florida knows the value of consumer reliance upon solid A+ BBB ratings because they measure it daily through its web portal contact form.
When new customers first make contact with the Jacksonville roofing company, they are asked if they were influenced by the high rating awarded to Excel Roofing Contractors from the local Northeast Florida Better Business Bureau. According to Excel Roofing, the majority of new customers indicate the answer is yes.
When an interested customer contacts Excel Roofing Contractors via its corporate website for a quote on roofing services such as waterproofing, a new roof or roof repair, they simply place a check mark in the online contact request form where asked if their decision was influenced by the local Jacksonville roofers A+ BBB Grade. The requests for a free roof estimate and roof inspection with BBB questionnaire results are internally processed and tallied each day by specified Excel employees. The results are delivered to key personnel within the Excel corporation.
Excel understands that most online consumers are wary of potential scams, so slight customer reluctance was anticipated. However, according to customer responses, the majority sought out Excel Roofing after seeing its company advertisements bearing the BBB logo and seal. Many home owners and commercial roofing customers then followed up directly with the Better Business Bureau to confirm the high rating before contacting Excel Roofing Contractors directly.
Scott Sorensen, the owner of the Excel Roofing company states, “When it comes to installing high cost services in Jacksonville such as complete roof replacement or even roofing repair, the A+ BBB rating awarded to Excel Roofing Contractors has been priceless in terms of boosting consumer confidence.” Sorensen goes on to say that a few local Jacksonville roofing companies he has spoken with seem to be of the opinion that the Better Business Bureau has become obsolete or outdated in light of the newer third party online review sites, but Sorensen disagrees saying, “Gold star web ratings are too easily manipulated by for-profit marketing companies or directly by the business owners themselves to be of much real value to the consumer. However, the Better Business Bureau has a proprietary business rating system steeped in history that is completely unbiased while upholding high ethical standards equally for all its members.”
Excel has plans to reward both its residential roofing and commercial roofing customers who took a second to thoughtfully respond to the online request form, by gifting them with a $50 reward card of choice after their roof replacement, new installation, or roof repairs are completed.
About Excel Roofing Contractors:
Excel Roofing Contractors are based in Jacksonville FL and actively serve the entire state of Florida. They hold certifications as Building Contractors, Roofing Contractors and have recently introduced professional Home Inspections, Mold Assessment and Mold Removal Remediation to their list of customer services. With over 50 years of combined roofing and construction experience in flat roofing, metal roofing, shingle roof systems and specialty roof coatings for military, industrial, residential and commercial roofing applications, Excel offers Florida consumers a wide range of services at competitive prices.
For further information, interested persons may contact Excel 7 days a week, 24 hours a day via telephone at (904) 631-7663 or request a free roofing estimate and evaluation through its corporate web site, http://www.Excel-Roofing.com
Company Contact Information
Excel Roofing Contractors
5722 Dunn Avenue