The application of digital writing technology has the potential to address the needs of the unbanked throughout the world, and WWBG is a true pioneer in this effort
Miamisburg, OH (Vocus) June 23, 2010
In keeping with emerging trends in microfinance banking, Women’s World Banking Ghana (WWBG) continues its commitment to innovation with the deployment of a digital writing solution from ExpeData. To enhance field banking services to its customers, WWBG is implementing new account opening procedures in remote areas where banking is often not readily available or convenient. Leveraging Anoto® digital pen and paper technology, the ExpeData EDW™ digital writing platform solution facilitates account origination activities from anywhere in Ghana.
The EDW solution enables WWBG field staff to complete account application forms with a digital pen when meeting with rural customers. The paper forms are similar in appearance to WWBG’s current account opening forms and are completed as one would normally complete a paper form. The handwriting captured on the form is routed in near real-time using wireless mobile devices. The ExpeData EDW technology converts the handwritten information to electronic data and digital images which are available for immediate use by downstream banking systems. WWBG staff has the ability to easily submit the account origination transaction without scanning or data entry. Utilizing this technology also enables WWGB to maintain the legal protection of having a paper document with original signatures.
"Our institution’s vision is to be the leading provider of world class, sustainable financial services to micro entrepreneurs, particularly women, in the markets we serve," said Okyei Gyeabour, President, Women’s World Banking Ghana. “By deploying this innovative field solution, backed by ExpeData’s powerful digital writing platform, we are able to streamline the account opening process, reducing response time and enhancing customer service while retaining the human touch for sensitive information gathering related to financial transactions.”
By incorporating digital writing technology into the field environment, WWGB will reduce costs linked to paper processing while shortening approval processing and response times. Account opening cycle time can be reduced from weeks to hours, accelerating revenues and increasing customer satisfaction.
"We are honored to partner with Women’s World Banking Ghana to address the needs of its rural customers," said Doug Patterson, Vice President-Business Development, ExpeData. “The application of digital writing technology has the potential to address the needs of the unbanked throughout the world, and WWBG is a true pioneer in this effort.”
ExpeData is an innovative software company and a global leader in digital writing. Our award-winning EDW™ products provide market-leading solutions for incorporating digital writing into existing business processes. Digital writing delivers significant benefits to organizations of all sizes. ExpeData EDW solutions are used across the globe, delivering value in multiple industries including Healthcare, Financial Services, and Field Services. For more information, visit http://www.expedata.net or call 877-341-EDWP (3397).
About Women’s World Banking Ghana
Women’s World Banking Ghana (WWBG) is an affiliate of Women’s World Banking worldwide, a network of affiliate organizations in about 40 countries, which works to train, assist, and lend credit to mostly low-income women entrepreneurs all around the world. WWBG is regulated under the Central Bank of Ghana as a deposit taking and loan granting financial organization. Major shareholders include Data Bank Financial Services Group and Africap Micro Finance Fund. Visit http://www.wwbghana.com to learn more about Women’s World Banking Ghana.
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For more information, contact:
April J. D'Angelo