Our entire team is pleased to earn this prestigious award. It is especially gratifying because it’s based on our customers’ perception of our quality.
San Jose, CA (PRWEB) April 27, 2013
20/20 Optometry of Silicon Valley, a Bay Area eye care provider, was recently awarded the prestigious Diamond Certified symbol for earning the highest quality in a customer satisfaction rating performed by American Ratings Corporation.
To become Diamond Certified, a local service company must pass each stage of the American Ratings Corporation's (ARC) twelve-step rating and certification process. In order to pass, companies must reach a customer satisfaction survey score of greater than 90 on a 100 scale.
Being a Diamond Certified company means that it is properly licensed and insured, that customers are happy and satisfied with the service and products they’ve received, and that the company is financially sound.
Most companies that apply to be Diamond Certified do not end up qualifying, ensuring that those that win the award meet the rigorous standards set forth by ARC. Winning Diamond Certification validates the high-quality vision care service and products 20/20 Optometry of Silicon Valley has always offered to their clients.
“Our entire team is pleased to earn this prestigious award. It is especially gratifying because it’s based on our customers’ perception of our quality,” said Bay Area optometrist Dr. Jeannette Lee, owner of 20/20 Optometry of Silicon Valley.
“Personally, I’ve been focused on rating local service companies for the past 15 years and I’m always impressed at how certain organizations are so focused on satisfying their customers. 20/20 Optometry is one of those special companies,” said Jim Stein, founder and CEO of American Ratings Corporation.
20/20 Optometry of Silicon Valley provides a wide range of vision care services. The practice uses state-of-the-art equipment to perform comprehensive eye exams, contact lens evaluations, and specialty exams that test for dry eyes and other issues. The practice also has the in-house capabilities to medically diagnose and treat conditions such as diabetes, cataracts, and glaucoma.
In addition to confirming the high-level of service and quality that 20/20 Optometry of Silicon Valley delivers to its clients, becoming Diamond Certified provides customers with a $1000 performance guarantee. That means that if there is ever an issue that can’t be resolved between 20/20 Optometry of Silicon Valley and the consumer, American Ratings Corp will pay up to $1000 to help resolve the problem.
For quality service and vision care, schedule an appointment today with 20/20 Optometry of Silicon Valley. Learn more about their services at http://2020eyesonline.com or call them at (408) 433-0800.
About 20/20 Optometry of Silicon Valley
20/20 Optometry of Silicon Valley is a Bay Area optometry office located in the central part of Silicon Valley. Since it opened in 2000, the office has continued to grow because it meets the needs of its patients and provides quality customer service. During an eye exam, 20/20 Optometry’s eye doctors are trained to address the cause of patients’ eye-related problems—not just the symptoms. The doctors can treat allergies, infections and various eye diseases. They design specialty computer eyeglasses for computer users, successfully treat dry eyes, and offer many solutions and treatments for visual symptoms. The eyewear stylists will then help clients easily find eyeglass frames that will fit each individual’s personality and lifestyle. Contact lenses, from 1-day disposables to custom contact lenses for irregular corneas, are also available at the Bay Area optometry office.