We want information to be as transparent as possible for people who are visiting FaxCompare. The company receives many inquiries about customers frustrated aboutnot knowing how to cancel their current provider.
Austin, TX (PRWEB) September 18, 2011
Although free trial periods for free fax services are popular with consumers due to the ability to try before buying a service, many companies do not make it intuitive to cancel the trial before expiration. To ensure shoppers have the latest information to do so before charges result, FaxCompare.com announces the release of a fax service cancellation guide containing the email, phone number, or direct web link to cancel all reviewed services.
Even though an email fax provider allows people to sign up for the service through their website, it does not mean that cancelling the service can be completed online. Services rated above the industry standard, such as RingCentral, MyFax, and eXtremeFax, require clients to call to ensure the company is clear on how end-user expectations were not met.
Despite an increase in recent frustration regarding cancelling free trial periods for Internet fax services, FaxCompare.com staff continues to include the feature in theirMarket Standard. Companies that fail to respond to client requests to eliminate service are given negative customer service grades and considered for removal from the review portal. Other features that continue to be measured across all service providers include the total incoming and outgoing pages, fees, and cost for overage pages.
FaxCompare.com category manager, Koby Wong states, “We want information to be as transparent as possible for people who are visiting FaxCompare. The company receives many inquiries about customers frustrated aboutnot knowing how to cancel their current provider. Thus, we decided to compile this information and present it on our site to better serve our customers."
Site management at FaxCompare.com remains dedicated to solving customer problems in the online fax service category. New offers and contact information for all fax services continue to be revised, and consumers can now Contact FaxCompare.com staff directly to submit new issues or concerns.
FaxCompare.com was established in 2009 and reviews more than 25 online fax services against an impartial industry standard. The company specializes in providing an 'apples to apples' comparison of the online fax service providers and helps customers select the one that best fits organization needs. Baseline features used in site reviews include monthly fees, free trial period, number of incoming and outgoing pages, and customer service ratings.
Complete address 401 Congress Avenue
Suite 1540, Austin, TX 78701, USA
Phone No. 512-448-9031