Field Asset Services Announces 2012 Predictions for the Field Services Industry

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Delivering Superior Customer Service, Taking Initiative and Demand for Knowledge Will Drive the Agenda for the New Year

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Field service providers can lessen the burden on banks and servicers by taking greater initiative, developing expertise in our work and becoming trusted partners with our customers.

Field Asset Services (FAS), the nation’s leading provider of pre-foreclosure, REO and renovation field services to the mortgage servicing industry and residential housing investors, today released their 2012 Top 10 predictions. Continued emphasis on providing superior customer service, the need to take initiative to pre-empt future problems and demand for knowledge that will open communication and deliver results will be key business priorities in the New Year.

According to Dale McPherson, President and CEO of Field Asset Services, “The field services industry must be proactive and begin delivering banks and servicers vital property information to avoid additional foreclosures from occurring. We also need to work more closely with each and every municipality to ensure code violations are mitigated. New programs are being created to lessen the burden banks and servicers are carrying, but as field service providers, we can begin making a difference today by taking greater initiative, developing expertise in our work and becoming trusted partners with our customers.”

FAS’s Top 10 2012 Predictions

1)    Protection and maintenance services during pre-foreclosure will increase.

2)    Institutional investors will begin to emerge as their interest in purchasing single-family residence REO properties increases.

3)    Remodeling services will grow as investors begin purchasing properties for future rent opportunities.

4)    Open communication with municipalities will be required to effectively mitigate HOA and code compliance issues.

5)    Superior customer service throughout the field service value chain will become expected.

6)    Innovation in the area of mobile technology will be necessary for vendors and contractors to work more efficiently from the field and to deliver guaranteed results.

7)    Utilities management services will become more essential in helping ease customers’ pain points.

8)    Proactive property preservation will establish closer relationships between field service providers and municipalities and avoid HOA and compliance fines.

9)    Access to key property data and reports will be obtained and granted allowing banks and servicers to reduce expenses and increase sales opportunities.

10)    Transparent, preemptive and guaranteed work will be demanded at every point in the field service process.

About Field Asset Services
Field Asset Services (FAS), a subsidiary of FirstService Corporation (TSX: FSV; NASDAQ: FSRV; preferred shares – TSX: FSV.PR.U), is the premier Property Preservation, REO Maintenance and Repair Services company in the United States, servicing more than $10.8 billion in residential assets on behalf of its clients. FAS works with 30 mortgage and asset management clients nationwide, servicing more than 130,000 active properties on a recurring basis. For more information about FAS, please visit

About FirstService
FirstService Corporation is a global leader in the rapidly growing real estate services sector, providing a variety of services in commercial real estate, residential property management and property services. As one of the largest property managers in the world, FirstService manages more than 2.3 billion square feet of residential and commercial properties through its three industry-leading service platforms: Colliers International, the third largest global player in commercial real estate services; FirstService Residential Management, the largest manager of residential communities in North America; and Property Services, including Field Asset Services, one of America’s largest providers of property preservation and distressed asset management and FS Brands, one of North America’s largest providers of property services through franchise networks.

FirstService generates over US$2.2 billion in annual revenues and has more than 20,000 employees worldwide. More information about FirstService is available at

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Suzanne Tormollen
Atingo Public Relations
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