Irvine, CA (PRWEB) September 19, 2012
FieldConnect, Inc., a long-time innovator in mobile workforce solutions has announced the latest release of its FieldAccess™ mobile field solution. FieldAccess eliminates communication bottleneck by creating a real-time wireless link between office staff and field workers using mobile devices such as smartphones, tablets and laptops.
FieldAccess provides mobile employees with the connectivity and information they need to access work orders and complete service requests, increasing billable hours per technician by eliminating the need to come into the office to pick up work orders and fill out paperwork. Historical work site information such as warranty information, equipment history, and before-and-after repair pictures can be accessed from the technician’s mobile device, providing field employees with the information they need to perform a job without playing phone tag with the dispatcher.
FieldAccess also facilitates timekeeping and electronic payroll updates to an organization’s existing accounting software, such as Microsoft Dynamics SL, directly from the field, streamlining payroll workflow.
In addition, FieldAccess supports multiple industry- and business role-specific interactive forms, including lead collection forms, allowing field staff to instantly send leads to their sales staff, boosting revenue by closing sales prior to competitive bids.
Enhanced features of the latest version of FieldAccess include:
- GPS Location Logging. A technician’s location is logged from the handheld device triggered by login and status changes, allowing companies to cross-reference payroll and billing hours with location data.
- A Microsoft Outlook-style calendar view allows technicians to view their assigned work in a familiar format
- Daily Time Reconciliation. An innovative clock-in/clock-out feature forces field staff to adjust their labor entries until accurate or inform a supervisor why there is a discrepancy.
- A new Supervisor role allows supervisors to view all the work assignments of all team members.
FieldAccess and other FieldConnect workforce mobility solutions – including FieldDispatch™, FieldDirect™, FieldLocator™, FieldTime™, and FieldQuotes™ - are essential to the functionality of Microsoft Dynamics SL, AX, GP and NAV, as well as Sage 300 (formerly Sage Timberline) accounting systems. FieldConnect’s products snap directly into an organization’s existing ERP solution to link accounting software with field service operations, bringing visionary organizations to a level of unparalleled productivity.
FieldConnect solutions are fully scalable, to suit organizations of every size and industry. For more information, visit http://www.fieldconnect.com.
FieldConnect is a Gold Sponsor of this week’s Microsoft Dynamics SL User Group Conference at the Hyatt Regency Chicago, Booth #11. FieldConnect executives will be hosting a customer roundtable to discuss best practices for using SL Field Service Management with FieldConnect solutions, on Wednesday, September 19, at 1pm, as well as presenting SL Service Enhancements with Web-based Dispatch, iPads, Tablets, Laptops, & Portals on Friday, September 21, at 1:30pm.
FieldConnect enables organizations to leverage the power of mobility to enhance customer and employee engagement, providing anytime, anywhere access to information and resources. The FieldConnect workforce mobility platform extends the functionality Microsoft Dynamics SL, AX, GP, and NAV, as well as Sage 300 Construction and Real Estate and Sage 300 Trade Specialty (formerly Sage Timberline). FieldConnect is a privately held Microsoft Certified Partner and Sage 300 Development Partner based in Irvine, California and has been innovating and deploying mobility solutions since 2002. http://www.fieldconnect.com