FieldConnect Announces New Version of FieldDirect Customer Service Call Creation Portal

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FieldConnect, Inc., a long-time innovator in workforce mobility solutions, announced today the release of the latest version of FieldDirect, a secure, scalable, web-based portal for management and customers who require real-time access to critical operational data. FieldDirect eliminates in-bound status calls, eases dispatcher duties, and strengthens customer loyalty.

FieldConnect Workforce Mobility Solutions

FieldConnect Workforce Mobility Solutions

FieldConnect, Inc., a long-time innovator in workforce mobility solutions, announced today the release of the latest version of FieldDirect, a secure, scalable, web-based portal for management and customers who require real-time access to critical operational data. FieldDirect eliminates in-bound status calls, eases dispatcher duties, and strengthens customer loyalty.

FieldDirect helps service organizations impress customers by giving them the power to create and monitor their own service calls in real time, view work history documents and before-and-after repair pictures, and access service reports.

Enhanced features of the latest FieldDirect release include:

  •     New Subcontractor Role. This feature allows organizations to set up a subcontractor as an end user, which permits the subcontractor to receive work orders, mark them complete, and submit invoices.
  •     Expanded use of configurable columns to allows customers to set up specific views for differing roles.
  •     Enhanced pagination, sorting, and filtering speeds access to pertinent information.
  •     Support for Crystal Reports. This feature enables management to create professional reports and make them available to end users through FieldDirect.

FieldDirect and other FieldConnect workforce mobility solutions – including FieldAccess, FieldDispatch™, FieldLocator™, FieldTime™, and FieldQuotes™ - are essential to the functionality of Microsoft Dynamics SL, AX, GP, and NAV, as well as Sage 300 (formerly Sage Timberline) accounting systems. FieldConnect’s products snap directly into an organization’s existing ERP solution to link accounting software with field service operations, bringing visionary organizations to a level of unparalleled productivity.

FieldConnect solutions are fully scalable, to suit organizations of every size and industry. For more information, visit http://www.fieldconnect.com.

FieldConnect is a Gold Sponsor of this week’s Microsoft Dynamics SL User Group Conference at the Hyatt Regency Chicago, Booth #11. FieldConnect executives will be hosting a customer roundtable to discuss best practices for using SL Field Service Management with FieldConnect solutions, on Wednesday, September 19, at 1pm, as well as presenting SL Service Enhancements with Web-based Dispatch, iPads, Tablets, Laptops, & Portals on Friday, September 21, at 1:30pm.

About FieldConnect
FieldConnect enables organizations to leverage the power of mobility to enhance customer and employee engagement, providing anytime, anywhere access to information and resources. The FieldConnect workforce mobility platform extends the functionality Microsoft Dynamics SL, AX, GP, and NAV, as well as Sage 300 Construction and Real Estate and Sage 300 Trade Specialty (formerly Sage Timberline). FieldConnect is a privately held Microsoft Certified Partner and Sage 300 Development Partner based in Irvine, California and has been innovating and deploying mobility solutions since 2002. http://www.fieldconnect.com

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Lisa Juley

Rick Galyean