Irvine, CA (PRWEB) September 20, 2012
FieldConnect, Inc., a long-time innovator in workforce mobility solutions, announced today the release of the latest version of FieldDispatch™, a web-based, real-time, drag-and-drop dashboard designed to streamline call center operations, field service dispatching, and longer-term planning.
FieldDispatch features Predictive Availability™, an effective means of boosting field service billable hours by prompting the technician to predict his finish time once he’s been on the job for a while. This gives FieldDispatch, and the dispatcher, the best idea of when to have additional work ready for each technician.
Enhanced features of the newest version of FieldDispatch include:
- Improved messaging capabilities. Dispatchers can choose from three methods of instantly messaging field technicians directly from FieldDispatch: A message displayed in the technician’s FieldAccessTM mobile work order software, an email message, or a text message to the technician’s phone. Enhanced real-time messaging reduces phone tag and eases the bottleneck at the dispatch point.
- Simple new customer creation. Call-takers can easily create and request service for a new customer or work site.
- Expanded planning views. FieldDispatch’s Planning tab now includes daily, weekly, and monthly views.
- Enhanced filtering on all views. Dispatchers can sort calls by call type, status, priority, problem code, geography, work groups, and more.
FieldDispatch and other FieldConnect workforce mobility solutions – including FieldAccess, FieldDirect™, FieldLocator™, FieldTime™, and FieldQuotes™ - are essential to the functionality of Microsoft Dynamics SL, AX, GP, and NAV, as well as Sage 300 (formerly Sage Timberline) accounting systems. FieldConnect’s products snap directly into an organization’s existing ERP solution to link accounting software with field service operations, bringing visionary organizations to a level of unparalleled productivity.
FieldConnect solutions are fully scalable, to suit organizations of every size and industry. For more information, visit http://www.fieldconnect.com.
FieldConnect is a Gold Sponsor of this week’s Microsoft Dynamics SL User Group Conference at the Hyatt Regency Chicago, Booth #11. FieldConnect executives will be hosting a customer roundtable to discuss best practices for using SL Field Service Management with FieldConnect solutions, on Wednesday, September 19, at 1pm, as well as presenting SL Service Enhancements with Web-based Dispatch, iPads, Tablets, Laptops, & Portals on Friday, September 21, at 1:30pm.
FieldConnect enables organizations to leverage the power of mobility to enhance customer and employee engagement, providing anytime, anywhere access to information and resources. The FieldConnect workforce mobility platform extends the functionality Microsoft Dynamics SL, AX, GP, and NAV, as well as Sage 300 Construction and Real Estate and Sage 300 Trade Specialty (formerly Sage Timberline). FieldConnect is a privately held Microsoft Certified Partner and Sage 300 Development Partner based in Irvine, California and has been innovating and deploying mobility solutions since 2002. http://www.fieldconnect.com