Managed Print Services Leader Flo-Tech Implements FieldConnect Workforce Mobility Solution; Streamlines Billing Process and Improves Customer Satisfaction

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Flo-Tech, a Connecticut-based leader in managed print services and imaging equipment service, has implemented FieldConnect’s FieldAccess mobile technician software to its roughly 70 field technicians.

FieldConnect Workforce Mobility Solutions

FieldConnect Workforce Mobility Solutions

The most important aspect is improved customer satisfaction by allowing our technicians to respond faster, with all the info they need for the service requested.

Flo-Tech, a Connecticut-based leader in managed print services and imaging equipment service, has implemented FieldConnect’s FieldAccess mobile technician software to its roughly 70 field technicians, converting to a paperless system that will electronically process more than 60,000 service transactions this year.

“We needed an application that was easily customizable to meet some very specific requirements unique to our business,” says Flo-Tech Vice President of Service Mike Assunto. “An off the shelf, generic field service application was not going to work. We needed a product that was adaptable and reliable, and we needed a knowledgeable partner capable of delivering a solution to meet all of our specific needs that could work the way we work. We found that with FieldConnect.”

Rapid implementation of the FieldAccess software was achieved through FieldConnect’s FieldPledge™ mobile services implementation process. For more than a decade, FieldPledge has been the company’s proprietary implementation toolkit, ensuring that its many thousands of users are adopting and executing the technology in the field. This set of best practices allows the organization to immediately realize value from the FieldConnect Workforce Mobility Platform – which also includes FieldDirect™, FieldLocator™, FieldDispatch™, FieldTime™, and FieldQuotes™ – with unequaled simplicity and effectiveness.

“Our technicians love the application and the fact that they no longer have to spend 30-60 minutes daily dealing with paperwork. We are very happy as it has streamlined our billing process and allowed us to have real time service productivity reporting,” notes Assunto. “Obviously the most important aspect of all of these process and productivity improvements is improved customer satisfaction by allowing our technicians to respond faster, with all the information they need for the service requested.”

FieldConnect is a Gold Sponsor of this week’s Microsoft Dynamics SL User Group Conference at the Hyatt Regency Chicago, Booth #11. FieldConnect executives will be hosting a customer roundtable to discuss best practices for using SL Field Service Management with FieldConnect solutions, on Wednesday, September 19, at 1pm, as well as presenting “SL Service Enhancements with Web-based Dispatch, iPads, Tablets, Laptops, & Portals,” on Friday, September 21, at 1:30pm.

About FieldConnect
FieldConnect enables organizations to leverage the power of mobility to enhance customer and employee engagement, providing anytime, anywhere access to information and resources. The FieldConnect workforce mobility platform extends the functionality Microsoft Dynamics SL, AX, GP, and NAV, as well as Sage 300 Construction and Real Estate and Sage 300 Trade Specialty (formerly Sage Timberline). FieldConnect is a privately held Microsoft Certified Partner and Sage 300 Development Partner based in Irvine, California and has been innovating and deploying mobility solutions since 2002. http://www.fieldconnect.com

About Flo-Tech
Flo-Tech, founded in 1992, is a managed print services company providing printing and imaging solutions for 5,000+ clients nationwide. We help these clients to improve operational and cost efficiencies, streamline their support requirements and improve document related business processes companywide. Flo-Tech is an HP Managed Print Advanced Specialist, Authorized Canon Dealer, was named 2011 Dealer of the Year, 2011 Elite Dealer, and Flo-Tech’s CEO was named as one of the “Top 40 Most Influential People in the Imaging Industry”. http://www.flotech.net/

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