Eddie's leadership by example, demeanor, and strong communication skills, coupled with technical acumen is a powerful combination and provides a strong base for continued growth in client services.
Irvine, CA (PRWEB) June 18, 2014
FieldConnect, Inc., a leading innovator in workforce mobility solutions, announced today the promotion of Eddie Rivera to Director of Client Services. Eddie started with FieldConnect in 2010 in a technical role, primarily working in customer support and has readily accepted increasing responsibility in the company's professional services discipline, including both software implementation and support. His involvement in software implementation has been key in helping FieldConnect deliver on its FieldPledge implementation promise.
"Eddie has an uncommon knack for quickly understanding the issues, and importantly, being able to effectively communicate solutions and options," says FieldConnect Vice President of Operations, Dave Mauerman. "His leadership by example, demeanor, and strong communication skills, coupled with technical acumen is a powerful combination and provides a strong base for continued growth in client services."
FieldConnect has shown tremendous growth over the past few quarters with the addition of new sales, support, and development staff, as well as several internal promotions to its executive team.
FieldConnect provides workforce mobility solutions to field service organizations, helping them boost revenue, speed cash flow, and maximize service department efficiency.
The FieldConnect end-to-end suite of mobile workforce solutions greatly extends the functionality of several popular Enterprise Resource Planning (ERP) systems, including Microsoft Dynamics AX, GP, NAV & SL, Sage 300 Construction & Real Estate and Sage 300 Trade Specialty (formerly Sage Timberline), and Viewpoint Construction Software’s Viewpoint V6.
The suite of solutions includes:
- FieldAccess™ mobile electronic work order and time card software for field technicians
- FieldDispatch™ web-based, drag-and-drop calendaring and scheduling software
- FieldDirect™ customer self-service call creation portals
- FieldQuotes™ remote instant and accurate quoting solution
- FieldProject™ time and expense tracking
- FieldLocator™ device-based GPS fleet tracking
For more information on FieldConnect solutions, visit http://www.fieldconnect.com.
FieldConnect enables organizations to leverage the power of mobility to enhance customer and employee engagement, providing anytime, anywhere access to information and resources. The FieldConnect workforce mobility platform extends the functionality of Microsoft Dynamics AX, GP, SL, and NAV, Sage 300 Construction and Real Estate and Sage 300 Trade Specialty (formerly Sage Timberline), and Viewpoint Construction Software’s Viewpoint V6. FieldConnect is a privately held enterprise based in Irvine, California and has been innovating and deploying mobility solutions since 2002. http://www.fieldconnect.com