FlowerPetal.com Finds Secret Formula for High Satisfaction Ratings from Customers

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FlowerPetal sets the bar higher to set itself apart.

Hope is for the unknown, for the future. We deliver your flowers same day, every day, and on time, or we will make it right. Period.

FlowerPetal.com announces that it is receiving the highest ratings available from its customers. FlowerPetal receives many internal reviews and testimonials from customers, and now those customers are beginning to let the rest of the world know about their experience with this florist through 3rd party review sites.

FlowerPetal indicates that acting on customer requests is the key component to ensuring customer satisfaction and sentiments at FlowerPetal.com. Tools and tasks are developed around the needs of customers from conversations with them. FlowerPetal.com is not weighed down by generational business legacies, nor by quarterly stock analysts. FlowerPetal.com is able to answer to customers first.

Protocol and procedure has been established based on what customers have said. "We strive to make every interaction with our customers a learning moment," said Mark Benjamin co-founder of FlowerPetal.com. FlowerPetal.com also has a very interactive approach to making sure flower deliveries and the emotions that go along with them are handled correctly. That often means ongoing communication through the delivery process with the customer until finally an emailed delivery confirmation is received by the customer. "We have been asking our entire industry to implement delivery confirmations to their customers, and they finally started to listen," continued Benjamin. This is a process where florists work together to help someone convey their feelings. Headquartered in Chicago, FlowerPetal.com relies mostly on local florists around the country to carry out very specific delivery instructions for its customers. But with FlowerPetal.com there is no advantage for someone to going out and search for a local florist that will hopefully ensure satisfaction. "Hope is for the unknown, for the future. We deliver your flowers same day, every day, and on time, or we will make it right. Period." concluded Benjamin. FlowerPetal.com has clear and concise directions for floral arrangements, is able to hold the local florist accountable if something goes awry, and FlowerPetal.com answers to its customers. FlowerPetal.com is accountable to its customers and with the bar set higher than any other florist, that is what makes this florist unique and able to achieve such high satisfaction ratings.

About FlowerPetal.com - Founded in 2003, FlowerPetal.com is the service leader in same day flower delivery. FlowerPetal.com prides itself on paying its 100% American workforce a living wage and on being a conscious steward of planet Earth by offsetting all carbon associated with its flower deliveries. The recipient of many industry awards for satisfaction and value, FlowerPetal.com continues to strive toward creating a more enjoyable experience for its customers. FlowerPetal.com handles the delivery of flowers in all 50 states and Canada.


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Mark Benjamin