Since using Flowfinity to schedule and track our Customer Service items, we have improved this critical area of our business, resulting in higher levels of overall customer satisfaction.
Vancouver, BC (PRWEB) September 29, 2011
Flowfinity Wireless Inc., a proven provider of enterprise mobile apps, today announced the publication of a case study that describes how windows manufacturer Centra Windows Inc. has gained a competitive edge through efficient scheduling and materials management by expanding its use of Flowfinity Actions software since it was first deployed three years ago.
Centra Windows implemented Flowfinity Actions to replace paper timesheets and job cost reports that were consistently delayed by two to three months. By automating these processes with Flowfinity Actions on smartphones, Centra has improved the cycle time and reduced administrative overhead, saving at least one full-time position.
“Our main objective was automated job costing with less manual activity going back and forth, and that has definitely occurred,” said Garett Wall, CFO, Centra Windows. “The new system speeds up costing, which allows us to make better decisions for future jobs.”
The flexibility of Flowfinity Actions allowed Centra to expand its use of the software to automate other critical business processes for even more efficiency gains. Working with Flowfinity, Centra implemented centralized scheduling, which reduced management overhead and helped to maximize the use of resources the company has in the field.
“The Flowfinity scheduling calendar is an invaluable tool, allowing managers to maximize available manpower by adjusting the schedule as the days and weeks progress,” said Ed Vandermeer, VP of Customer Service, Centra Windows. “Since using Flowfinity to schedule and track our Customer Service items, we have improved this critical area of our business, resulting in higher levels of overall customer satisfaction.”
For more information on how other leading companies in construction and other industries have used Flowfinity Actions to improve operations and reduce costs, visit http://www.flowfinity.com/casestudies.
Flowfinity provides a proven, fully customizable solution for building mobile enterprise apps without programming. Since 2000, Flowfinity has helped leading companies across industries empower their mobile workforces in order to enhance productivity, engage management, and improve business insight through all areas of the organization. By making it easy and fast to mobilize day-to-day business processes on tablets and smartphones, Flowfinity enables mobile teams to access, report, and share information when and where they need to. Top global brands in CPG and other industries rely on Flowfinity software as the standard technology for automating critical business processes.