Benchmark Provides Travel Confidence to Conference Guests

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Lansdowne Resort and Eaglewood Resort and Spa Deliver Real-Time Airport Departure Displays, Boarding Pass Printing

FlyteBoard at Benchmark's Eaglewood Resort & Spa, Chicago

Providing real-time airline information to our guests is not an amenity, it is a necessity.

Seasoned business travelers want confidence in their travel arrangements. Benchmark Hospitality International, with 22 high profile independent resorts and conference centers, understands this. Two of its properties now offer real-time airline flight information displays and boarding pass printing to help keep guests’ assured of their travel schedule. Click here for information on Flyte Systems airport information displays and boarding pass printing.

Real-time flight information is a necessity
“Providing real-time airline information to our guests is not an amenity, it is a necessity,” said David Kohlasch, general manager of Lansdowne Resort in Virginia. “We installed digital flight information displays from Flyte Systems and FlytePass boarding pass printing. Our guests, most of which are practiced business travelers, value it because this gives them confidence in their travel plans. It makes their life easier and takes a load off our staff. When travelers are confident of their airline schedule they can relax.” Lansdowne, with 296-rooms, offers 50,000 square feet of professional high-tech meeting space just eight miles from Dulles International Airport.

Flyte Systems is the leading provider of airport travel information displays and digital signage content for the hospitality industry, digital signage, convention centers and related businesses. Flyte is the only full service flight information display solution that provides real-time departure information.

Benchmark’s Eaglewood Resort & Spa, close to Chicago’s O’Hare International Airport and Midway Airport also provides guests with airport flight information. “A significant number of our guests fly in, and the FlyteBoard airport flight schedule display and FlytePass boarding pass printing are services that are helpful for their travel plans,” said Charles H. D. Reece, CRDE, general manager of Benchmark’s Eaglewood Resort & Spa. “We are continually impressed by how many people use the services to check flights at O’Hare and Midway and print boarding passes to save time at the airport. The service is particularly valuable during the winter weather.”

Eaglewood’s Flyte Systems displays are located outside the Technology Center near the property’s large conference facilities where attendees can quickly check their flight status or print boarding passes. Reece noted that when flights are delayed, guests often extend their stay or dine on property, enhancing his ROI by utilizing the resort’s food and beverage outlets.

Darrin Pinkham, Benchmark’s vice president of information technology recently had an opportunity to evaluate the property’s real-time airline flight information system himself. “I was at Lansdowne on business last month when a major storm delayed a number of flights at Dulles,” Pinkham said. “I joined the other guests at the FlyteBoard confirming when our flights were rescheduled. I know for myself the service really helps guests with their travel plans."

Real-time Flight Information
What sets Flyte Systems apart from PC-based applications is the ability to post accurate, real-time airline flight arrival and departure information, not FAA-regulated scheduled departure times that do not list delays caused by air traffic control, aircraft maintenance, crew availability and weather.

Flyte Systems offers a suite of products that serve the traveling public: FlyteBoard, FlytePass, FlyteChannel and FlyteTouch.

  •     FlyteBoard is a wall, floor or ceiling mounted high-definition, flat panel screen for lobbies, restaurants, bars and other public areas, displaying flight information for one or more airports.
  •     FlytePass combines FlyteTouch with free, secure boarding pass printing and can be provided stand alone or neatly packaged in an optional all wood kiosk or integrated metal kiosk, to match your décor.
  •     FlyteChannel permits guests to view live airport flight information conveniently and comfortably from their in-room television.
  •     FlyteTouch enables individual guests to search flight information using an interactive touch screen that displays real-time flight arrivals and departures for one or more airports.

Many hotel properties also use Flyte Systems’ applications to increase revenue with innovative marketing approaches for distressed travelers. For tips on how to generate revenue by providing guests with Flyte Systems airline information, please log on to the Flyte Systems website at

About Flyte Systems
The Flyte Systems Division of Industrial Television Services (ITS), based in Chicago, Illinois, is the leading provider of subscription-based environmentally responsible airport flight information displays for the hospitality, convention center and digital signage industries and related businesses. It delivers accurate, instant, airport-centric updates of flight information – not FAA-regulated scheduled departure times that may omit last minute changes. Properties are able to differentiate their products and boost customer loyalty and repeat business with ’glance-and-go’ content critical to a traveler’s day. Flyte Systems’ product suite builds upon ITS’ 50-year history as the leading provider of live flight information to airports, airlines, government agencies, port authorities and other travel-based businesses. Flyte Systems was formed in 2007 to offer new Web-based travel technology and product lines. In addition to using Energy Star-compliant digital displays, Flyte products help significantly reduce energy consumption by eliminating unnecessary trips to the airport. Customers include Marriott, Hyatt, Westin, Embassy Suites, Holiday Inn, Days Inn, Hilton, Doubletree, Hotel Sofitel, Adam’s Mark, Renaissance and Crowne Plaza hotels, independent properties, convention centers and transportation centers.


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Debbie Kalish
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