Westin Boston Waterfront Hotel Provides Guests with Airline Flight Information To Speed Their Travels

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Real-time airline departure-arrival screens set The Westin Boston Waterfront apart

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It took less than two weeks to implement the system after we decided on the size of flat panel equipment we wanted to use. The real benefit to our guests is that do not have to needlessly run to the airport; they can choose to stay at the property if they see their flight is delayed.

With its sparkling new facilities, skyline views, waterfront locale and direct access to the recently opened Boston Convention & Exhibition Center, it is no wonder The Westin Boston Waterfront bills itself as being at the center of this booming, New England business city. But it takes more than "location, location, location" to reap the lion's share of Boston's 12 million annual visitors, especially in a market blanketed by more than 15,000 rooms.

For hotels in Boston, the weather at Logan International and other airports nationwide often plays a role in guest travel plans. General Manager David Connor was seeking travel-related technology innovations that would help his guests be better informed so they could plan their airport departure arrangements with greater confidence. The threat of severe winter weather, he says, spurred his search for a property-based airline information service. "It's very important in winter to know what's going on outside," said Connor. "Our business is mostly convention and business people who are locked up inside all day and when they get out of their meetings to head to the airport, the last thing they need is to waste precious time sitting in a crowded terminal waiting for a flight that is weather delayed." That is why Connor chose to install the FlyteBoard airline information display system in the lobby of The Westin Boston Waterfront.

Providing Vital, Real-Time Flight Information
FlyteBoard, developed by Chicago-based Flyte Systems, is a wall-mounted high-definition, flat panel screen designed for use in hotel lobbies, conference centers, restaurants, bars and other public areas, that displays airline flight information for one, or more, airports. What sets it apart from other PC-based systems is its ability to post accurate real-time airline flight arrival and departure information, not FAA-regulated scheduled departure times that do not list delays caused by:

  •     Air Traffic Control
  •     Aircraft maintenance
  •     Crew availability
  •     Weather

According to Connor, the property's FlyteBoard panel is fully integrated with real-time information from Logan International Airport and all flight times are updated minute by minute via high-speed Internet connection. The Westin Boston Waterfront decided to show only departure times so it was able to use larger font sizes for easier, faster viewing - a convenience valued by clock-watching travelers. "Pages renew automatically as airline departure times change," Connor noted. "Our bell staff tells us that many guests look at the Board and thank them for offering a great service. It is a real convenience for our guests and sets our hotel apart." The FlyteBoard display lists flights with airline logos just like the screens at the terminals, and Flyte Systems also provides boarding pass printing and other capabilities.

Large Digital Displays Installed Quickly
According to Connor, FlyteBoard's "glance-and-go" viewing, with revolving displays is equivalent to ten airport TV monitors. Best of all, he says, the installation was extremely easy, pairing a hotel electrician with the Flyte Systems team. "It took less than two weeks to implement the system after we decided on the size of flat panel equipment we wanted to use. The real benefit to our guests is that do not have to needlessly run to the airport; they can choose to stay at the property if they see their flight is delayed."

About Flyte Systems
The Flyte Systems Division of Industrial Television Services (ITS), based in Chicago, Illinois, is the leading provider of airport flight information displays for the hospitality and convention center industries and related businesses. It delivers accurate, instant, airport-centric updates of flight information - not FAA-regulated scheduled departure times that may omit last minute changes. Properties are able to differentiate their products and boost customer loyalty and repeat business with 'glance-and-go' content critical to a traveler's day.

Flyte Systems' product suite builds upon ITS' 47-year history as the leading provider of live flight information to airports, airlines, government agencies, port authorities and other travel based businesses. Flyte Systems was formed in 2007 to offer new Web-based travel technology and product lines. Customers include Marriott, Days Inn, Hilton, DoubleTree, Hotel Sofitel, and Crown Plaza hotels, independent properties and municipal aiports.

About The Westin Boston Waterfront Hotel
The new AAA Four Diamond Westin Boston Waterfront is less than three miles from Logan International Airport, and a short cab, water taxi, or T train ride away from Back Bay and the Financial District. The hotel is connected to the newly opened Boston Convention & Exhibition Center, which boasts 516,000 square feet of space. The Westin Boston Waterfront is an ideal location for any business function. The hotel itself offers a total of 72,000 square feet of meeting space, including the 15,000-square foot Grand Ballroom,4,000-square foot Commonwealth Ballroom, and as of March 1, 2008 the 8,600 square foot Harbor Ballroom. An additional 14 meeting breakout rooms can accommodate groups of five to 150. Parking is available onsite for 400 cars.

Contacts:
Flyte Systems
Debbie Kalish, Account Executive
3515 Martens Street
Franklin Park, IL 60131
Phone: (877) 463-5983
http://www.flytesystems.com

The Westin Boston Waterfront Hotel
425 Summer Street
Boston, Massachusetts 02210
Phone: (617) 532-4600
http://www.westin.com

Media Contact:
Julie Keyser-Squires, APR
Softscribe Inc.
(404)256-5512
http://www.softscribeinc.com

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Debbie Kalish
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