The Desmond Hotel and Conference Center Installs Flyte Systems Guest Air Travel Solutions

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Guests at Busy Albany, NY, Business Property Get Travel Confidence from Real-Time Airport Departure and Arrival Information

FlyteBoard in the Desmond Hotel and Conference Center lobby

Flyte Systems enables our guests to conveniently check flight times on their in-room televisions and on a prominent high-definition FlyteBoard display in our lobby. Many guests also print their boarding passes at the terminal in our business center.

Flyte Systems, the leading provider of airport travel information displays and digital signage content for the hospitality industry, digital signage, convention centers and related businesses, announced the Diamond Desmond Hotel and Conference Center in Albany, NY, installed the FlyteBoard and FlyteChannel real-time airline flight information software solutions.

“Reliable, real-time airline flight information is a high-value amenity for our guests, many of whom travel to and from Albany International Airport,” said John D’Adamo, general manager of the 323-room Desmond Hotel and Conference Center. “Flyte Systems enables our guests to conveniently check flight times on their in-room televisions and on a prominent high-definition FlyteBoard display in our lobby. Many guests also print their boarding passes at the terminal in our business center.” The Flyte Systems installation is part of the hotel’s continual upgrade program. Flyte Systems is the only full service flight information display solution that provides real-time departure information.

Solution helps maximize occupancy, too
D’Adamo noted that his front office team also monitors the lobby FlyteBoard for airline cancellations that may affect property occupancy. “Airline schedules often show flight cancellations that alert us to opportunities to offer guests extended stays,” he said. “When inbound flights are cancelled, it also means we may have a larger number of no-shows. This information helps us maximize occupancy and manage more intelligently. When we see cancelled flights, we frequently call the affected airlines and offer rooms for distressed passengers.” The Desmond Hotel and Conference Center provides 24-hour airport shuttle service to nearby Albany International, which serves business people and legislators traveling to the capitol of New York.

“Our hotel previously had a different flight information system that was not adequate,” D’Adamo said. “I saw Flyte Systems at another property and liked it so much that I implemented it at The Desmond. About 70 percent of our guests are business travelers, and they expect real-time airport information because it adds certainty to their travel plans. It is important to them and all our guests are very pleased with the Flyte Systems solutions.”    

Real-time Flight Information
Flyte Systems offers a suite of products that serve the traveling public: FlyteBoard, FlytePass, FlyteChannel, FlyteTouch, and now FlytePad with handheld mobile airline information.

  •     FlyteBoard is a wall, floor, or ceiling mounted high-definition, flat panel screen for lobbies, restaurants, bars, and other public areas, displaying flight information for one or more airports.
  •     FlytePass combines FlyteTouch with free, secure boarding pass printing. It can be provided as a stand alone or neatly packaged in either an all wood kiosk or an integrated metal kiosk to match your décor.
  •     FlyteChannel permits guests to view live airport flight information conveniently and comfortably from their in-room television.
  •     FlyteTouch enables individual guests to search flight information using an interactive touch screen that displays real-time flight arrivals and departures for one or more airports.
  •     FlytePad is a mobile-ready service that delivers real-time airline information via the iPad, enabling hotel staff to provide guests with airline information anywhere and anytime.

Many hotel properties also use Flyte Systems’ applications to increase revenue with innovative marketing approaches for distressed travelers. For tips on how to generate revenue by providing guests with Flyte Systems airline information, please log on to the Flyte Systems website at http://www.flytesystems.com.

About Flyte Systems
The Flyte Systems Division of Industrial Television Services (ITS), based in Chicago, Illinois, is the leading provider of subscription-based environmentally responsible airport flight information displays for the hospitality, convention center and digital signage industries and related businesses. It delivers accurate, instant, airport-centric updates of flight information – not FAA-regulated scheduled departure times that may omit last minute changes. Properties are able to differentiate their products and boost customer loyalty and repeat business with ’glance-and-go’ content critical to a traveler’s day. Flyte Systems’ product suite builds upon ITS’ 50-year history as the leading provider of live flight information to airports, airlines, government agencies, port authorities and other travel-based businesses. Flyte Systems was formed in 2007 to offer new Web-based travel technology and product lines. In addition to using Energy Star-compliant digital displays, Flyte products help significantly reduce energy consumption by eliminating unnecessary trips to the airport. Customers include Marriott, Hyatt, Westin, Embassy Suites, Holiday Inn, Days Inn, Hilton, Doubletree, Hotel Sofitel, Adam’s Mark, Renaissance and Crowne Plaza hotels, independent properties, convention centers and transportation centers.

About The Desmond Hotel and Conference Center
Located in Albany, New York, The Desmond Hotel and Conference Center offers colonial charm and contemporary comfort combined with a business friendly environment. The Desmond is an award-wining, luxury hotel complete with a 2011 AAA Four Diamond-rated restaurant, Scrimshaw. The Desmond is conveniently located at the entrance of the Albany International Airport and was named "Best Hotel" for four consecutive years by The Times Union newspaper. The hotel amenities include 323 guest rooms and suites, complimentary Internet access, free parking, a newly renovated fitness center, two indoor pools, 24 hour business center, two beautifully landscaped all-season atriums and three restaurants. The conference center offers 12 unique meeting spaces and over 20,000-square-feet of flexible function space, amphitheater and IACC-certified conference center. For more information, please call 800-448-3500 or visit The Desmond.

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