This is a valuable service for guests that has a low cost.
Chicago, IL (PRWEB) February 13, 2010
Record-breaking snows created challenging conditions for travelers in the mid-Atlantic region this week. Washington DC, Baltimore, and Philadelphia reported more than two feet of snow. Snowbound airports resumed limited operations on Thursday but many flights were still canceled or delayed. Guests at the Crowne Plaza Dulles Airport, located just two miles from the Capital's busiest airport, fared better than many grounded travelers thanks to the hotel's in-room flight status information channel.
According to General Manager David Welliver, CHA, "Our hotel is in the business of providing guests with tools to make their travel safe and pleasant, but none of our guests were prepared for the recent four-day blizzard. Fortunately, we have a guestroom television channel from Flyte Systems dedicated to real-time airline flight information from Washington Dulles International so guests could track their flight delays with some confidence. This information kept them safely at the hotel until they were sure they could get a flight out."
"We had 350 grounded guests confined to the hotel most of last week, but they were able to monitor their flight status from their rooms, and this cut down on calls to the front desk," Welliver said. "Our Houlihan's outlet in the lobby did a lot of business because guests stayed on property rather than wait-out the delay in a crowded boarding area." Welliver said. "FlyteChannel is a win-win. Guests stay safe out of the weather with a full knowledge of when their flight will be rescheduled; and the property gains added revenue from providing services to snowed-in guests."
It is easy for an experienced airport hotel manager to understand the value of real-time flight status information to travelers. "There is no learning curve with this technology; it is highly valued by our guests - no one took it for granted last week," Welliver said. "This is a valuable service for guests that has a low cost."
Real-time Flight Information
What sets Flyte Systems apart from PC-based applications is the ability to post accurate, real-time airline flight arrival and departure information, not FAA-regulated scheduled departure times that do not list delays caused by weather, air traffic control, aircraft maintenance, and crew availability.
Flyte Systems offers a suite of products that serve the traveling public: FlyteBoard, FlytePass, FlyteChannel and FlyteTouch.
- FlyteBoard is a wall, floor or ceiling mounted high-definition, flat panel screen for lobbies, restaurants, bars and other public areas, displaying flight information for one or more airports.
- FlytePass combines FlyteTouch with free, secure boarding pass printing and can be provided stand alone or neatly packaged in an optional all wood kiosk or integrated metal kiosk, to match any décor.
- FlyteChannel permits guests to view live airport flight information conveniently and comfortably from their in-room television.
- FlyteTouch enables individual guests to search flight information using an interactive touch screen that displays real-time flight arrivals and departures for one or more airports.
Many hotel properties also use Flyte Systems' applications to increase revenue with innovative marketing approaches for distressed travelers. For tips on how to generate revenue by providing guests with Flyte Systems airline information, please log on to the Flyte Systems website at flytesystems.com.
About Flyte Systems
The Flyte Systems Division of Industrial Television Services (ITS), based in Chicago, Illinois, is the leading provider of subscription-based environmentally responsible airport flight information displays for the hospitality, convention center and digital signage industries and related businesses. It delivers accurate, instant, airport-centric updates of flight information - not FAA-regulated scheduled departure times that may omit last minute changes. Properties are able to differentiate their products and boost customer loyalty and repeat business with 'glance-and-go' content critical to a traveler's day. Flyte Systems' product suite builds upon ITS' 50-year history as the leading provider of live flight information to airports, airlines, government agencies, port authorities and other travel-based businesses. Flyte Systems was formed in 2007 to offer new Web-based travel technology and product lines. In addition to using Energy Star-compliant digital displays, Flyte products help significantly reduce energy consumption by eliminating unnecessary trips to the airport. Customers include Marriott, Hyatt, Westin, Embassy Suites, Holiday Inn, Days Inn, Hilton, Doubletree, Hotel Sofitel, Adam's Mark, Renaissance and Crowne Plaza hotels, independent properties, convention centers and transportation centers.
The Crowne Plaza Dulles Airport
The Crowne Plaza Dulles Airport provides a selection of room types for each guest's different travel needs. Since the hotel is only two miles from Dulles International Airport, its rooms and suites are the perfect solution for the travel-weary professional. Each of the 327 guest rooms offers new furnishings in a warm, art deco style. Travelers may choose between deluxe king or double/double rooms. Guests may upgrade to the property's Club Level or Specialty rooms for an additional fee. The Presidential Suite is designed for any special VIP needs you may have. Four wheelchair-accessible rooms, specially equipped with a roll-in shower, are also available.
Debbie Kalish, Account Executive
3515 Martens Street
Franklin Park, IL 60131
Phone: (877) 463-5983
Julie Keyser-Squires, APR
180 River Springs Drive NW
Atlanta, GA 30328