Fonality Executive Urges Small Businesses to Demand More than Mobility from Telecommunications Providers

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Leading provider of business phone systems pushes for more efficient mobile experience.

Executive Vice President for Products and Corporate Development Jeff Valentine

Executive Vice President for Products and Corporate Development Jeff Valentine

With HUD and HUD Mobile, we add value to our customers' businesses beyond productivity and cost savings.

Fonality, the only provider of business phone systems and contact center solutions dedicated to serving small and midsize businesses, today urged companies to demand more than mobility from their telecommunications providers. A Fonality top executive said that while giving employees freedom to be more mobile is important, it’s essential to provide them with features – on their mobile phones -- that help them do their jobs better and more efficiently.

Jeff Valentine, Fonality’s executive vice president for product and corporate development, acknowledged that an increasing number of people, especially younger ones, prefer to use their personal mobile phones for work. “It’s no secret that people feel passionately about their mobile phones. I know I do. My mobile phone has all my information on it; and it’s my phone.”

But employees who use their personal mobile phones for work can miss out on the advanced collaboration features now integral to business telephone systems. These features come together in the Fonality Heads Up Display, or HUD, which has been adapted for mobile phones in HUD Mobile. A first-of-its-kind application developed specifically for small and midsize businesses, HUD Mobile empowers businesses to work smarter and faster by sharing the right information with the right person at the right time. HUD Mobile gives businesses:

  •     Real-time presence and collaboration capabilities
  •     Instant access to company directory, visual voicemail and virtual conference rooms
  •     "Find me/follow me" functionality for seamless connectivity between desktop and mobile devices
  •     Unified messaging
  •     Advanced call management, allowing managers to monitor, whisper or barge agent calls
  •     Seamless call transfer to and from mobile and office phones
  •     Additional tools such as secure chat, photo caller ID and on-the-fly call recording.

Valentine said, “With HUD and HUD Mobile, we add value to our customers' businesses beyond productivity and cost savings. We add something that helps knowledge workers do their jobs. We help sales teams sell more. We help support teams create happier customers. We do that because our systems go beyond the phone and into their daily work lives.

“If a business phone system’s only purpose in life is to continue to make and receive phone calls, it will inevitably be replaced by mobile phones. Fonality is leading the charge to keep these systems useful by creating a mobile experience that knowledge workers love.”

About Fonality

Fonality provides business phone systems and contact center solutions designed exclusively for small and midsize businesses. Fonality is the only provider that can deliver the same user experience in the cloud and on-premise, with innovative features that help small businesses save time, communicate more efficiently and reduce costs. For more information, visit http://www.fonality.com or call 877-FONALITY.

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Kelsey Lloyd
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