Jacksonville, FL (PRWEB) June 19, 2013
In an effort to improve client satisfaction and success rates for potential clients, Consumer Attorney Services adjusted its client selection process in June to ensure only individuals who passed a series of prequalifying requirements became accepted as clients. Consumer Attorney Services consistently strives to only work with clients who can benefit directly from the legal services offered by Consumer Attorney Services.
Individuals often become frustrated after being sold a product or service they do not need. Consumer Attorney Services takes this issue very seriously and implements ongoing efforts to make sure all clients are evaluated based upon whether or not they can be helped by the legal services at Consumer Attorney Services and if it is within the client’s best interest to enlist these services.
Upon contact with Consumer Attorney Services, potential clients are immediately given a free consultation by the Mortgage Analysts at Consumer Attorney Services. The Mortgage Analysts ask a series of questions to determine if the individual has contacted the right place and if they are eligible for acceptance into Consumer Attorney Services’ program.
Important questions a Mortgage Analyst may ask include:
- Are you currently in a bankruptcy?
- Is your name on the mortgage?
- Currently behind on your mortgage?
In many cases, Consumer Attorney Services cannot help individuals who are already currently involved in a bankruptcy. Additionally, if the individual who is calling does not have their name on the mortgage in question, then it is unlikely Consumer Attorney Services will be able to help them with their foreclosure-related issues.
Based upon the evaluation process, when it appears an individual cannot be helped by Consumer Attorney Services they are referred to help through an alternative organization. Organizations Consumer Attorney Services commonly refers individuals to include nonprofit housing counseling centers, nonprofit tax clinics and more.
Of all individuals who contact Consumer Attorney Services, 88% do not meet Consumer Attorney Services’ criteria for finding a favorable resolution and are thus referred to an alternative organization.
By refining and improving its client evaluation process in June, Consumer Attorney Services feels it may increase overall client satisfaction. Consumer Attorney Services is better able to serve its clients when the only individuals accepted as clients are strong candidates to benefit from its legal services.
Consumer Attorney Services is a full service consumer advocacy law firm headquartered in Jacksonville, Florida, and offers legal services including but not limited to: foreclosure defense, debt settlement, and bankruptcy law.