"Truly understanding customer satisfaction is crucial to delivering a strong user experience on your site,” said Matt Moog, CEO of Viewpoint Network.
Ann Arbor, MI and Chicago, IL (PRWEB) February 16, 2010
ForeSee Results and Viewpoints Network today announced they will be joining forces to provide Viewpoints.com and Viewpoints Technology Platform (VTP) clients with a scientific measure of voice of customer for their communities. Viewpoints Network is a social technology and media company focused on helping leading retailers and brands build online communities and motivate social influencers. ForeSee Results is the leading online customer satisfaction firm.
The partnership with ForeSee Results will help support Viewpoints’ two business lines. For Viewpoints.com, the sixth largest and fastest growing user reviews web site on the Internet, ForeSee Results will be surveying Viewpoints.com users to better understand how their satisfaction is driving loyalty and repeat visits. For VTP, the company’s hosted technology service that helps brands and retailers implement a Social Commerce strategy to drive bottom line results, ForeSee Results will provide VTP customers with solutions to help drive incremental traffic and sales while gaining actionable insights and creating brand advocacy.
ForeSee Results applies the scientific and patented methodology of the American Customer Satisfaction Index (ACSI) — the nationally recognized leading indicator of customer satisfaction — to clients’ online marketing initiatives, including those taking place in the social sphere. The ACSI methodology is able to quantify how specific elements of an experience with any online marketing initiative impact loyalty, purchase intent, and recommendations.
"Truly understanding customer satisfaction is crucial to delivering a strong user experience on your site,” said Matt Moog, CEO of Viewpoint Network. “We're pleased to be incorporating the ForeSee Results solution into Viewpoints.com so that we can gain much deeper insight on our members and consistently improve our offering based on reliable, scientific methodology. And, we think so highly of what ForeSee Results has to offer, we're also offering it to our VTP customers so that they can ensure the best possible user experience for their online communities."
“Viewpoints Network has been a pioneer in the area of social technology,” said Larry Freed, President and CEO of ForeSee Results. “Their solutions are helping top companies drive return on investment through robust and effective online communities. We’re proud to be working with them so that their customers’ online communities can benefit from actionable, scientific voice of customer measurement.
About Viewpoints Network
Founded in 2006, Viewpoints Network is a privately held social technology and media company that helps leading retailers and brands build online communities and motivate social influencers to positively impact the Triple Bottom Line of Social Commerce – incremental sales, actionable customer insights and increased customer advocacy. The company operates two businesses: The Viewpoints Technology Platform, a hosted technology service, and Viewpoints.com a leading user reviews and advice website.
Visit http://onpoint.viewpoints.com to learn more about Viewpoints Network.
About ForeSee Results:
As the leader in online customer satisfaction measurement, ForeSee Results captures and analyzes online voice of customer data to help organizations increase sales, loyalty, recommendations and website value. Using the methodology of American Customer Satisfaction Index (ACSI), developed at the University of Michigan, ForeSee Results identifies the improvements to websites and other online initiatives with the greatest ROI. With over 44 million survey responses collected to date and benchmarks across dozens of industries, ForeSee Results offers unparalleled expertise in customer satisfaction measurement and management. ForeSee Results, a privately held company, is located in Ann Arbor, Michigan, London, Vancouver, and on the web at http://www.ForeSeeResults.com.